Papaya Playa Project, Tulum, a Member of Design Hotels

We had a wonderful time. Rooms are beautiful and the vibe is down to earth quiet luxury except for Saturday nights when they bring a DJ. Service was great and Primo at front desk was very helpful.

My husband and I had such a beautiful stay at Papaya Playa Project and wanted to especially thank Primo for making our experience unforgettable. From the moment we arrived, he was incredibly helpful, patient, and genuinely caring. He would sometimes spend close to an hour with us, asking questions about our tastes and interests, then thoughtfully recommending places, restaurants, and experiences that matched our vibe perfectly. His recommendations were always honest and spot on, and you could tell he truly cared about guests having an amazing experience in Tulum. Papaya Playa itself felt magical from day one. We arrived during one of the parties and immediately fell in love with the atmosphere. The decorations, the energy, the music, and the crowd created such a special vibe and started our trip on the perfect note. Our ocean view room was beautiful, and the entire crew was consistently responsive and attentive. Every time we needed something, it was delivered quickly and with kindness. We also really enjoyed breakfast every morning. The staff serving us were always smiling, warm, and welcoming, which made each morning even better. Thank you to Primo and the entire Papaya Playa Project team for creating such a memorable experience for us. We’re leaving with amazing memories and can’t wait to come back

We stayed in papaya 5/15-5/17 and on 5/17 we moved to another hotel for our gender reveal party and photo shoot We had a great experience in papaya till I have to pay our photographer this morning and found out that hundred dollar bills were stolen from my purse for that matter I had $100s, $20’s and $1’ in my purse that was next to our bed and looks like housekeeping took all my hundred dollar bills and left $60 in change Total was around $500 I have to pay for our gender celebration . Shame on that housekeeping who robbed pregnant woman . We never had such a horrible experience at the hotels in Tulum . We contacted receptionist but still waiting on call back to see if they check cameras , Shame on those ppl who did it! Shame!

את החבריה מהקבלה במסעדה.

Amazing beachfront hotel. Central to everything. They offer yoga, massages and a delicious breakfast. Primo at reception is friendly and awesome. He has tips for the best beaches and beach clubs. The rooms are gorgeous with private pool.

Our stay at Papaya was absolutely perfect from start to finish. The service was amazing and everyone made us feel so welcome and taken care of throughout our stay. A special thank you to Primo for making everything so easy and seamless for us. The food was also really delicious — every meal was fresh and full of flavor. We can’t wait to come back!

Papaya is a very special spiritual place. During the week it’s very calm the yoga was amazing but what made our experience the best was the hospitality we received from the staff ESPECIALLY Primo he made sure my sister and I got to see everything Papaya had to offer and also helped us find transport services and see the best spots in town! Thank you Primo for making mine and my sisters time at papaya so special!

Avoid this hotel / stay at your own risk. During our family holiday, money went missing from our room and the way the hotel handled it afterwards was extremely disappointing. It took over six weeks and multiple escalations through Marriott to even receive a response. The final response was essentially that they did not believe the theft happened at the hotel. For a Marriott-affiliated luxury property charging over $500 per night, I expected a far more professional and empathetic approach. There was no real sense of investigation or accountability, and the whole experience left a very bad impression. Ive spent a lot of time Marriott hotels over the years, for both pleasure and business, and this is by far the worst response I have received to a serious guest complaint.

Great place perfect location. Food was amazing. Friday and Saturday parties were amazing.

Fantastic peace place in a beautiful setting. Friendly attentive staff . A special thanks to Gerardo.