Papaya Playa Project, Tulum, a Member of Design Hotels

Everything was absolutely perfect. The staff made it even better.

Nothing, it was exceptional and exceeded all expectations.

Came for mother’s day brunch. Restaurant was amazing, food even better. Service was exceptional . Gerardo, our waiter was so attentive of our big group, made us fell at home

A lot of spiritual activities - huge plus point

The design and atmosphere of the hotel are beautiful, and the concept is unique.

Unfortunately, my experience was very disappointing. During my stay, money went missing from my room. I strongly suspect it may have been taken during housekeeping, but the hotel did not take responsibility. They conducted an internal “investigation” and simply told me they found nothing, without offering any real resolution or refund. This made me feel very uncomfortable and unsafe, and the way management handled the situation lacked accountability and professionalism.

Beautiful sound healing bath!

Stayed at Papaya Playa Project for a friend’s birthday—beautiful rooms, great energy, and the weekend parties are always a vibe. Staff was super attentive. Primo was the best host and made everything easy for us.

Primo is amazing host , and help a lot to make our trip great!

Fantastic experience with Pascual and the entire staff . Beautiful location, delicious food, highly recommend !

We booked the “Mayan Dinner Experience” at Papaya Playa Project for 6,600 MXN (~£280 for two people), expecting a premium, immersive evening as described. Unfortunately, what we received was one of the most underwhelming and poorly executed experiences of our entire trip. On arrival, the setup looked as though it was prepared for a large group (around 40 people), yet only four guests attended in total. This immediately removed any sense of atmosphere, ceremony or “immersive experience” that had been advertised. Instead, it felt empty, awkward and completely lacking in energy. The food was extremely disappointing for the price point. The courses were repetitive, heavily corn-based, and lacked both variety and quality. Across our table, much of the food was left uneaten. This did not resemble anything close to a premium dining experience. The drinks offering was equally poor. We received very small pours that tasted diluted, and had to actively request items that were supposed to be included. The service lacked structure and attentiveness throughout. The setting itself — beanbags around a smoky fire in near darkness — made it uncomfortable and difficult to properly see or enjoy the meal. Combined with constant insect bites, it felt more like an improvised setup than a curated experience. To make matters worse, the advertised “2x1 drinks during the party” turned out to be available to all guests anyway, while cocktail prices were significantly inflated (around 600 MXN / £26), which made this inclusion feel misleading rather than valuable. After the experience, we made multiple attempts to contact Papaya Playa Project directly to resolve this — via both email and WhatsApp — but received no meaningful response. The ticket platform also attempted to contact them on our behalf and was ignored. For a venue that positions itself as premium, this level of execution and complete lack of accountability is extremely disappointing. There are many places in Tulum offering far better food, service and value. Based on our experience, I would strongly recommend looking elsewhere.