B&B HOME Brussels East Woluwe

El hotel es muy confortable, tiene todo lo necesario en la habitación, a 10 minutos del centro y a 15 del aeropuerto en taxi

Das Bad war unsauber und voller Schimmel, das Zimmer hatte nur 1 Stuhl, sonst nichts, Kofferablage sowie Türen und Zargen waren kaputt. Obwohl lt Internet in jedes Zimmer vorhanden sein sollte fehlte die Möglichkeit sich ein Kaffe zu kochen und 24/7 Zimmerservice fehlte weil Bar und Restaurant (im Haus) einen externen Betreiber hat und der ab 22.00 schliesst. Der Parkplatz ist hinter dem Haus aber um dahin zu kommen ist ein Umweg von ca. 7 km notwendig. Eine Info darüber und wie man dahin kommt wurde uns vom Empfang verschwiegen ("das weiß doch jeder der hierhin kommt" und "ich hab keinen Führerschein, ich komme mit dem Bus"). Trotz freundlich entgegen gebrachte Verständnisäußerungen gab es keine Lösungen bzw Kompensation (Fürs Navi: Parkplatz ist in col de phynx und nur über Abfahrt Woluwe zu erreichen)

Coffee maker and tv never works

Just not hold reputation as per its name

The problem is the property is located walking distance to nothing. If you don't have a car, don't stay there. You can't even get a cup of coffee from a corner store without 20 min walk.

Staff handling of free breakfast was a disaster- We were practically "chased" away from the breakfast area and told it was not set up for us on our first day!. 2 different breakfast areas was set up, and one area practically had all empty serving trays. We attempted to go to the other area and was chased away and made to put back the fruit we tried to take. Later after another guest confronted a staff member and we got the manager, they apologized for the confusion. The area where there were empty trays was for the "free" breakfast and those of us who paid was supposed to be ushered into the area where there was an abundance of food. It was addressed and we were received very positively by the dining room staff following this incident. There was the second matter of asking for a wake up call. we asked 3 days in a row. Only ONE day was a call received. One out of 3 is pretty unreliable service!

The hotel was very nice. We ordered adjoining rooms through Expedia, but somehow the request was separated and our family of five was placed on the first and fourth floors. I protested and they fixed the problem (we were placed on the fourth floor in rooms next to each other but not connecting). The restaurant seemed to have a nice but very expensive menu. We ordered pizza (but not with their phone at a cost of 2 Euros a minute). The gym needs a make-over (in a dank basement). Make sure that you have tickets for the bus if you travel with kids from the hotel as they require each passenger to pay with a credit or bank card. The staff were very kind in ordering us a taxi from the hotel to the airport. However, we did not get a wake-up call for each room the following morning (so do not rely on that as a back-up); when we let them know, the attendant told us that the previous staff did not leave him a note. Taxi ride to the airport was swift and easy (about a 10 minute ride).

Staff was super nice and public transport was convenient and timely

Good size property, nicely renovated rooms and washrooms.

I think the staff's friendliness and hospitality was the property's winning point; the smiles were genuine, and they seem to get along and respect each other too. Besides that, there was a bus stop right outside the hotel and both directions had connections to the city center. The only negative point to the property (and that is just for me) is that the local TV channels were unavailable. I don't watch TV at home and like to indulge when I travel. Anyway, great place to stay if one wants to have access to the city, but not be downtown.