Crystal Suites

Rude staff from the housekeeping to the receptionist housekeeping named yousef telling us if you dont like it leave , were asking for the manager from the receptionist and he refused to call the manager talking to us with a really loud tone and very unprofessional while smoking in the lobby and im still waiting for my change from yesterday

Greetings I checked in to the hotel on the 6th of November 2022 and checked out on the 11th of November as per my reservation and paid for the stay in advance. I was informed by the hotel on check out that I have to pay for an extra night as they advised that its based on days. due to my flight time I paid after trying to explain and showing them that I entered Jordan on the 6th of November and now its 2 pm on the 11th that's five nights as per my booking* I requested a late check out wich was fine with them they Need to be educated on the difference between nights and days. The rooms are dusty the complimentary water is only on the first day There are hardly power outlets one in the living room none in the bedroom. It was basic just to stay in but charging for am extra night because they count the days is unacceptable.

Despite having just been cleaned, the floors were covered in dust and dirt. A few ants were crawling around. The bathroom was dirty. There was hair and dirt on the bed. There was a fly in the room when we went in. We asked for the floor to be re-cleaned, however it remained dirty and dusty. We asked for the bed to be re-made with clean sheets, but we returned to find our request had been ignored and forgotten. The room was clearly un-sanitized. Given the current circumstances with the pandemic, this was a problem. There were huge chunks of dust under the bed - who knows the last time that was cleaned?

Mi vuelo llegaba con tiempo para antes de las 11:30 que fue el horario límite que compartieron para el check in, sin embargo nos detuvieron mucho tiempo en el chequeo del pasaporte, nos pasaron con unos oficiales y demás, por lo que intente comunicarme con el hotel por teléfono para avisar el inconveniente, nunca me respondieron, después de mucho tiempo, por fin logramos salir, cambiamos dinero y compré un sim Jordan, estuve marcando al hotel y tampoco me respondieron, llegamos al hotel poco antes de las 12 y estaba cerrado, estuvimos casi 1 hora fuera tocando y esperando ver si alguien pasaba desde el cristal, marcando nuevamente y nada, tuvimos que buscar otro alojamiento casi a la 1 am, jamás se comunicaron, no enviaron msj ni por la app ni al número que deje registrado, jamás me había pasado algo así, pésimo.

Very good!

Great place. Centrally located, great staff. Been going for years.

First of all, it’s far from everything. It’s not Suites, it’s rooms. The beds were hard. Pillows were okay. The room and bathroom was clean though. It offers complimentary water and slippers, but you have to ask, as it is not left in the room. When we asked for slippers, the guy at reception was reluctant and only gave one pair, even though we were two! The door that says gym & business centre actually leads to the stairs, which is misleading. There is NO gym, and the ‘business centre’ is merely a chair and a desk, with a couch or two in the corridor on one of the floors. The hotel reeks of smoke, and somehow the smoke finds it’s way through the vents and into the room. Our clothes actually ended up smelling like smoke. Breakfast was not good at all. No fresh fruit or fresh juice. The only positive side was the Indian chef at breakfast, on our second last day;(cannot recall his name) who was not on duty over the weekend. He was professional and eager to assist. It was not worth the money and after reading all the positive reviews, I had high expectations but I was left with disappointment. Checked in at another 3 star, for less and it was superb! Everything was better!

The general ambiance is great! The rooms are clean and staff are friendly

I felt very comfortable at this hotel and the staffs were all nice and friendly - thank you Shukri and Ihassan for your excellent service and omelette !

Very clean, super nice and friendly staff, good breakfast and very very flexible check in time (we arrived super late in the night). They also have a parking which is important in Amman. The hotel is a bit outskirt so you will need a car