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7.4 / 10 Guest Rating

Aruma Suites

Av 10 No. 2 entre 10 y 10 Bis, Col Centro, Playa del Carmen, QROO, 77710, Playa del Carmen, MX

Aruma Suites - main view

About the Property

Experience the vibrant charm of Playa del Carmen at Aruma Hotel, where comfort meets convenience in a prime location.

Exceptional Accommodations
Indulge in one of our 23 elegantly designed air-conditioned guestrooms, featuring complimentary wireless internet and cable programming to keep you entertained during your stay.

Prime Location
Just steps away from the iconic Quinta Avenida and a short stroll to Playa del Carmen Main Beach, our hotel places you in the heart of local attractions, restaurants, and shopping options.

Unparalleled Amenities
Enjoy our terrace views, complimentary Wi-Fi, and daily housekeeping for a stress-free experience. Need assistance? Our tour and ticket services are at your disposal to help you explore the area.

Book your escape at Aruma Hotel today, and immerse yourself in the magic of Playa del Carmen!

Facilities & Amenities

Health or beauty spa nearby
Free WiFi
Terrace
Luggage storage
Wheelchair accessible
Smoke-free property
Tours/ticket assistance
Health or beauty spa nearby
Change of towels (on request)
Change of bed sheets (on request)

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. Children stay free when occupying the parent or guardian's room, using existing bedding.Only registered guests are allowed in the guestrooms. Cashless payment methods are available for all transactions.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

7.4
Very Good86 verified reviews
AI Summary

Guests highly rate the limpieza and frequently praise the buena ubicación.

Categories

Cleanliness7.8
Service8.3
Location8.3
Room Quality6.8
Amenities6.8
Value for Money7.2
Food and Beverage6.8
Overall Experience7.2

Select topics to read reviews

G
GabrielusUS
Verified booking
solo traveller
Standard Room
Stayed in Feb 27, 2023

"not the best……."

5.0

room size

no hot water ……….

Helpful?
M
MarigoldusUS
Verified booking
young couple
Standard Room
Stayed in Feb 9, 2023

"worst hotel stay of my life"

1.0

nothing

no mirror in room, deterioration on walls/grout/floor tiles, the toilet was situated next to a wall in the corner so it made it hard to comfortably use the toilet, there was no hot water or strong water pressure so we ended up not showering there. no hangers or shelf space or space in the bathroom to put stuff on by the sink. no hand soap, and our key chain broke for our key…also the batteries to the a/c remote died. no daily cleaning unless requested. no elevator yet you pay resort fees. why pay resort fees if this property is not a resort?

Helpful?
R
RomaingbGB
Verified booking
young couple
Standard Room
Stayed in Feb 6, 2023

"Shower boiler was broken, there was only scalding water so we could no shower. The toilet was not working and therefore"

1.0

The location was the only good thing about this hotel

The shower and toilet didn’t work. There was no compensation given so I have written to booking.com

Helpful?
V
VivianacrCR
Verified booking
with friends
Standard Room
Stayed in Jan 5, 2023

"Exceptional"

10.0

Everything cool, personal were amazing and helpful all the time

everything is cool

Helpful?
K
KarenmxMX
Verified booking
with friends
Standard Room
Stayed in Jan 3, 2023

"Exceptional"

10.0
Helpful?
Y
YulianagbGB
Verified booking
solo traveller
Standard Room
Stayed in Dec 18, 2022

"Pleasant"

6.0
Helpful?
C
CarolyngbGB
Verified booking
young couple
Standard Room
Stayed in Dec 8, 2022

"Very good"

8.0

location, breakfast included and staff nice

drains smelly

Helpful?
C
CassandramxMX
Verified booking
young couple
Standard Room
Stayed in Nov 28, 2022

"Very good"

8.0
Helpful?
P
Pei-lingfrFR
Verified booking
young couple
Standard Room
Stayed in Nov 19, 2022

"Poor"

3.0

Nice location

Nothing is clean, the room doesn't have a window like the photo, shower is not working, no lift.

Helpful?
K
Kathryn
Verified booking
friends
Standard Room
Stayed in Nov 11, 2022

"Good"

6.0

Great staff! Clean rooms but there was a lot of mold on the property, but not in the room. The sliding glass door to the balcony didn’t lock and it was a shared balcony! My friends room had no blanket.

Helpful?