Aruma Suites

The location was great, not on but next to the main street. The bed was super comfortable and big with a great mattress. The breakfast was also nice!

The shower didn’t work properly. Either too hot or super cold.

I liked the localization, I didnt enjoy the beach club. I liked the pool, I didnt like the TV was blocked. I liked the food in another hotel, I dint like that it was mandatory to pay for it. I liked the room but the hotel needs general maintenance. Thank you.

Total Scam! Paid in full via Priceline but front desk reception claimed they didn’t have payment (even after talking directly with Priceline telling them they did) and wanting me to pay full price again. Despite receipts and proof of them being paid! Whole ordeal took 2 HOURS before finally getting reservation canceled and refunded. Facility was hot, musty, smelly, filthy and probably a blessing we didn’t stay here.

Location and great bed

Key for open the room

Muy bien ubicada

Muy bien y buena atención

DO NOT STAY AT THIS HOTEL. I booked this hotel in March of 2023 for a reservation in May 2023 because as a solo female traveller, arriving in the evening, I did not want to be without an accommodation. When I arrived, the hotel “could not find my reservation” although it had already been confirmed. After 15 minutes, they stayed the found the reservation and gave me a code to the room. Once I arrived to the 4th floor (no elevators on site), the code did not work. The front desk staff went up to the room to reset the lock, where we both discovered that the room had not been cleaned. The sheets were dirty, the trash cans full, the toilet dirty, the a/c controller missing, etc. Extremely appalled, I asked the staff when they could come and clean the room since it was now 9:30PM, he said the cleaning staff was unavailable, and that was the last room they had leaving me without housing in a foreign country at 9:30PM. The manager (Oscar) responded to my message informing him of the situation hours later, and asked if I wanted to stay at a sister hotel (by then I had booked at another place for obvious reasons). He understood, and stated to call my credit card company so they could begin the refund. It is now almost July, and Oscar/Aruma hotel staff have told my credit card company they are not approving a refund, although they had already approved it since I was unable to stay at the hotel for their own fault. They have offered accommodations in September, of which I am uninterested, because the hotel is disgusting. Save yourself a headache, disgust, and money, and stay absolutely anywhere else!!