Hampton Inn & Suites San Antonio/Northeast I-35

Everything

There was nothing not to like

The first story was fine for what it is you can tell that was broken are very old and worn

Avoid this place. Got a gross room and the GM was unwilling to do anything to fix it or accommodate. I left after one night and he tried to charge me for the remaining nights. I disputed the charges for the extra nights and now they are trying to suspend my Honors account. This place does not understand customer service and only cares about your money.

Dirty facility

This property was smelly, dirty, felt damp and not in a good location. I felt unsafe.The remotes to the outdated tv did not work neither did the phones. I Advise the staff who came and sprayed room refresher that was dove body spray. Under the circumstance we had to leave. The hotel would not allow us to cancel our next day reservations nor provide a refund. We gathered our things and left.

The breakfast could have been better. But for the price it was what we needed for a quick stay.

Breakfast

Easy to find off the freeway. Room was clean. Breakfast was good.

My son loved the indoor pool. I loved it was pet friendly.

I wish check out was a little later