Boutique Hotel Marina S Roque

After reading reviews about after hours arrival problems I contacted the hotel direct and informed reception that I estimated our arrival to be sometime between 11 pm and midnight. The reception said this was OK. Our travel company must have had previous problems as they rang us to say that they had confirmation in writing that the hotel would accommodate our late arrival. At the airport our flight was delayed by an hour, I tried to contact the hotel several times to let them know but could not get through. We arrived at the hotel at midnight, all was in darkness. No one answered the phone and we were banging on the door. Fortunately someone had not locked a side door to the stairwell, we gained access and spent the night on a small couch. At 8am reception staff arrived where we raised our concerns and disappointment only to be told it was not their problem, speak to your travel provider. We are in our late 70s and do not need this sort of treatment. Not only did this cause a great deal of stress but also the discomfort of spending the night on a couch triggered a great deal of physical pain. We also complained about a leaking toilet, this remained leaking for the duration of our two week stay. After this experience the staff were pleasant, the hotel was basic but kept very clean and is very well situated. Unfortunately we will not be returning.

Great room and lovely staff.

MOTEL NOT HOTEL! Empty motel, no 24hr concierge- you’re left on your own after 7pm. Zero amenities- forced to carry passports and cash on you at all times as lock box was broken. No functioning kitchen or bar- no real reason to book this place. Ironically this ended up being the most expensive accommodation of our 3 places in Portugal, and was by far the worst. Don’t book here!

This was easily the most expensive yet lowest-quality hotel of all the hotels I stayed in for Portugal.. The room was small, with no amenities, and the lock box was broken as well no counter space. There was a strange smell throughout the building, and by the end of our stay, there were maybe five guests total in the whole hotel—it felt deserted. There’s no 24-hour concierge; we had to let ourselves in at night and lock the door behind us, and there were no lights left on anywhere. Staff were not very helpful, and the whole place had a weird, unwelcoming vibe. Yes, it’s fairly central, but that’s the only positive I can give. Save your money—there are far better options in Lagos.

The property was very old. The room smelled terrible the entire stay. In the room itself there was only one outlet to plug things in. The hotel is a lot older than shown in the photos online.

This hotel was clean and centrally located. Please be aware that they charge 7euros per luggage if you need luggage storage ahead of your check-in. Also, be aware that rooms do not have mini fridges, and some rooms have old and weak A/C units.

Hotel is dated but within 10 minutes walking distance of the Harbour and old town. Supermarket 5 minutes walk away. Overall positive 2 night stay.

The hotel is situated in a good position, close to the marina and the old town. the place was clean and staff friendly. We had a room at the front next to a busy road and the traffic noise was constant through the day and most of the night. Beds were clean and comfortable and the pool area was lovely. But the breakfast was dismal. Different cereals were just piled up in one container so it all mixed together, there was only bread for toast with either ham or cheese slices and on the last day they ran out of jam. The variety of drinks was poor and even the orange juice was concentrate from a carton. Hardly any fresh fruit but some tinned peaches. No hot food, no fresh fruit, no pastries. As the hotel is classed as 3 star I found everything acceptable except the breakfast.

The accommodation is not as described on the website. It was described as a 3 star hotel, but is barely a one star motel. The hotel claimed to offer ‘modern standard of comfort, whilst maintaining a friendly and efficient service’. However, this is contrary to my experience. I was also informed on checking in that I was not allowed any visitors, this was not in any way stated on the website and defeats the purpose of the use of a hotel. In a bid to make sure I could not have any visitors, they gained access to my room without my knowledge or request and removed two out of the four pillows on the bed. When I complained about all of this, I was told, that those were their rules, as if I was in a dormitory. It would appear that these so called rules were suddenly created solely for myself to adhere to as I could see people of other races come in and go out in threes and fours and use the amenities freely. When I made this known, I was told there was nothing I could do and the manager even murmured a racial slur. Bearing in mind, all of this happened within 3/4hours of checking in. Also the bed was wobbly and appeared as though it would collapse if I moved too vigorously in it. The beddings appeared also to be worn out and shabby and not modern as advertised. This hotel did not meet the promised standard of service and significantly deviates from what had been advertised. I even tried to resolve amicably with them, however I was met with a dismissive response.

Excellent location, near Marina and bus station! Walking distance to tourist area!