The Westin Gurgaon, New Delhi

Felt very warm and homely atmosphere. All staff members are very courteous, warm and helpful. Special thanks to Karan, Piyush, Adarsh, Ashok, Manguram ( tea) who served us in the restaurant. We have left a ladies shawl( brown) in the lobby area kept in a paper carry bag. Please connect with us id you cam find it.

Exceptional service

Stay was excellent with sumptuous breakfast.Staff was friendly with special mention to Mr Neel on reception...Everything from rooms, gym,pool,dining was fantastic. Location of the hotel is very good .Room service was excellent. Prompt action taken if there is any problem...Highly recommend

I enjoyed my 3-night stay here. Front Desk Neha, she was so helpful from checking in to checking out, very caring and professional, always with a smile. Executive lounge Anshu Kumar remembered my favorite foods, always brought them to me. Their caring and smiles made my stay very comfortable and relaxing. Would stay at the same hotel whenever I visit Delhi.

Probably the most comfortable hotel bed ever!! The hotel is a little tired and could do with a refresh but overall the friendly staff, good gym and food make up for it.

Na

Good, just a late check in.

I am impressed with their dining staff especially Pankaj who took care of us today (03/31/2024) during breakfast.

The hotel is the worst hotel in gurugram. Maybe there were harsher words I could use. Let me list the issues we faced: 1. At night either the hotel staff / guest above our room started moving tables / chairs around and produced squeaking noises for the whole night. After severally complaining again and again at front desk, no body did anything. They continued to lie it was not there anymore or will stop. At the end after 3 hours of painful noises, and no help from hotel staff, we requested the hotel to move our room, but again they continue to do nothing. Staff at night has no training for customer service whatsoever. At the end at 2am in morning we had to take all our belongings and camp at the reception for the people to understand the frustration it had caused us. This is the worst hotel ever. 2. At the morning breakfast, for both days they continue to tell us tell us they have no tables and offered us to go to another restaurant where they was little selection of food and no service whatsoever. The food was absolutely tasteless and cold and nobody trained was present. The staff was chit chatting at the corner the whole time and we had to ring a siren to get anyone’s attention. It was a gruesome experience. 3. The hotel room was unclean, hair everywhere in the bathroom and the room. They didn’t even bother to vacuum to clean the sheets properly. It seems either they are too overwhelmed or don’t care. HIGHLY RECOMMEND TO STAY AWAY FROM THIS HOTEL.

The lobby is nice and elegant. Rooms however lack cleanliness. Our bedsheets were dirty and so was the bathroom, however when we informed staff they promptly changed the sheets. The bathrooms and bathtubs need to be cleaned properly if they wish to maintain their standards. Breakfast was amazing with plenty of options