Heeton Concept Hotel - City Centre Liverpool

Clean room. Amenities. Location

Stained carpet. Noisy bathroom fan/vent which couldn't be switched off. Hard lumpy bed/ pillows. Tv remote didn't switch tv on or off and had to be unplugged from behind the tv which was tight to the wall. Room 415.

The rooms were clean and the bedding and towels were acceptable standard. The staff were friendly and helpfull. I felt that the management had put their staff in a difficult position in respect of the breakfasts and the water issues.

Room: There was only one coat hanger. I requested more but none were supplied. There was no water to the rooms after 10.00am on the Monday morning which meant we had to vacate our room early, the booking was until 11am. Breakfasts: We have made an official complaint to the hotel. Price of breakfast £12.50 and this was poor value.The "continental breakfast"was very poor in content for the amount we were charged. No gluten free option althought we had emailed ahead and asked for this to be provided. This meant that one of our party only had a choice of yogurt and a banana. On the Monday the hotel was no longer serving breakfast and had a contract with the pub next door. This only served a small cooked breakfast with instant coffee or tea bags- there were no choices for vegitarian, gluten free or continental breakfast options. This was unacceptable as one of the party didn't eat a cooked breakfast.

easy for tourists

too dark low lighting

Posizione ottimale anche per i trasporti da e per l'aeroporto. Due letti matrimoniali per camera e dimensioni della camera ottimali.

Tutto è migliorabile, ma nel complesso, per questo soggiorno, non trovo nulla da segnalare per miglioramenti.

Was no water

Very helpful reception staff. Great location.

Very lttle to no facilities.

Great location. Very central, near Matthew Street and the docks.

There wasn't any service. I received an email before we arrived letting us know that the rooms would only be cleaned after three days. Couldn't quite believe that. It mentioned that we could ask for anything and it would be supplied, tea, coffee etc. We asked twice for a glass and some sugar. No joy. Very poor. Would only recommend for the location, definitely not the service as there wasn't any.

Close to city centre

Quarto muito espaçoso, ar condicionado, ao lado do metrô e de parada de ônibus