WelcomHeritage Mandir Palace

The building at Mandir Palace is beautiful and relatively clean, with a lot of character. One staff member who looked after us during breakfast, lunch, and dinner was exceptional and made us feel genuinely welcomed—he really stood out and enhanced our stay.

The overall experience fell short in several areas. The WiFi connection was poor, the pool was not clean, and service in general was lacking. In the reception/communal area, the lights were not turned on, leaving us sitting in the dark for about an hour while waiting for our train, which was quite disappointing. Additionally, the repeated calls and messages after we left asking us to leave a review left a negative final impression. The reception staff could benefit from better training to ensure guests feel more welcomed and attended to.

Location, Hotel ambiance

Breakfast , room TV connection and range of channels very limited .

Ancien palais de Maharadja, l’hôtel est situé au pied de la vieille ville de Jaisalmer

staff was not at all trained to deal with guests. They did not tell us about the museum and food tables at dinner were dirty

Everything around is completely mesmerizing and surreal experience of living in a palace

We wish we stayed for two more days :)

The palace and location are wonderful, the dinner is amazing

The pool needs to be cleaned a bit more and maybe having fresh juices near the pool would be great