Sure Hotel by Best Western Hilden-Duesseldorf

The room was soooo cold I left a day earlier The front desk said they’d send a portable heater, nothing was sent. I had mentioned it also on the first day. They didn’t seems to care. Since my room was paid for 3 night , left on the 2 Day. The hotel is out dated.

No problems at all with this hotel. Would stay again and recommend to others.

Slept good, pretty calm place even though my room faced the road outside. I went with train and it was just a short trip to the station. It's very nice located in small Hilden - if you want to get out of the big cities. City center is right around the corner.

Schönes Hotel mit grossem Frühstücksbuffet

Das Hotel an sich ist richtig schön und auch modern eingerichtet. Nur hatte es leider keine Klimaanlage, sodass es dort sehr warm war. Auch die Lage ist nicht die beste und die Autos waren sehr laut. Ansonsten Frühstück sehr lecker und liebes Personal.

Hotel was similar to any €50 per night budget hotel..(but I paid €200+ per night) I had a number of small complaints when I was there. Massive keyring with key for room access, to avoid holding on to this massive keyring when going out I would leave it with with reception. This would mean sometimes a 5min+ wait to get it back on entry as there was only ever one person on reception. But good news (not) one day they changed the lock on the door to key card. But each day it would stop working requiring me to go back down to reception to get a new one 3 days in a row. No hint of an apology. Room small and 20+ years old. See other review pictures. ( Thought I was staying at my Grandma's). Bath/shower leaked on the floor. Room came with coffee maker (2 sachets of coffee) and complimentary water. These would only get replenished once in the week I stayed. Even after leaving the "make up room" sign out the whole time I was there. Futher would not get coffee cups or glasses changed. Dirty cups in my room all week. Breakfast, was ok. But I noticed staff wiping crumbs onto chairs with the fresh napkins that would be set out for the next guests. (Day after day). Multiple Futher annoyance like the above. Old tired hotel with staff that put in little effort probably because of bad management. I regret staying here. I should have slept rough.

I’ve stayed at this hotel several times, several years, nothing has been updated, this hotel can add a coffee machine to each room. New carpet should be install.

Simple, good location, onsite parking, great value for your money

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We were in town for a family event and spent two nights at Sure Hotel by Best Western Hilden-Duesseldorf. We had a great stay! The hotel is located near the quaint downtown area. We caught the S-Bahn to Düsseldorf from Hilden Süd which was about a 15 min walk. Check-in was quick and easy and the hotel staff was very friendly. Our rooms very extremely comfortable and very clean. We also enjoyed the breakfast buffet which offered a variety of food options for every family member. We would definitely stay at this hotel again.