Sterling Puri

Amazing experience. The staff was very helpful and hospitable. I would like to mention a few staff members that we had and amazing interaction with- Archana mam and Sujata mam in the dining area. The chec was very accomodationg as well.

As a Sterling Resorts member since 1998, I have had the pleasure of visiting Sterling Puri on numerous occasions over nearly three decades. My most recent stay, from 27th to 30th May 2026, once again highlighted many of the resort’s strengths, while also bringing into focus certain recurring concerns that merit attention. To begin with, I would like to express my sincere appreciation for the outstanding hospitality extended by the resort team. The Front Office, Housekeeping, Food & Beverage Service, and Kitchen departments consistently demonstrated professionalism, warmth, and a genuine commitment to guest satisfaction throughout our stay. A special mention is due to Mr. Ranjit and the Front Office team, who continue to be among the resort’s greatest assets. Their professionalism, efficiency, responsiveness, and guest-centric approach make every stay smooth and enjoyable. Whether addressing requests, resolving concerns, or simply making guests feel welcome, they consistently set a benchmark for service excellence. The Housekeeping team also deserves commendation. The cleanliness of the property, attention to detail, and prompt response to guest needs reflect a high level of dedication and pride in their work. Their efforts contribute significantly to the comfort and overall experience of every guest. Similarly, the Food & Beverage Service team provided exemplary service throughout our stay. Their attentiveness, sincerity, and willingness to go the extra mile were evident at every meal. Their positive attitude and commitment to hospitality are truly commendable. Unfortunately, the same level of appreciation cannot be extended to the food itself. Over several visits in recent years, we have consistently observed a decline in food quality, taste, and overall consistency. Dishes often fail to meet the expectations set by their descriptions, flavours vary considerably from one meal to another, and the overall culinary experience frequently falls short of what one would expect from a resort carrying the Sterling brand. What is particularly disappointing is that these concerns have been communicated repeatedly during multiple visits. While efforts are often made to address issues during the stay itself, such interventions tend to be temporary rather than part of a sustained, long-term improvement plan. Despite recurring feedback over the years, there appears to have been little meaningful progress in enhancing the quality and consistency of the food being served. I would like to emphasise that these observations are in no way a reflection of the attitude, commitment, or hospitality of the kitchen team. Executive Chef Abhijit Nag and his colleagues have always been courteous, approachable, and receptive to feedback. They engage positively with guests, listen attentively to concerns, and demonstrate a genuine desire to deliver a satisfying dining experience. There is no doubt that the team possesses the necessary expertise and capability. However, from a guest’s perspective, there remains a noticeable disconnect between the evident competence of the culinary team and the final product presented at the table. The inconsistency in taste, quality, and execution continues to be a concern that deserves focused management attention. Another area that warrants consideration is value for money. While it is understandable that food prices have increased over the years in response to changing economic conditions, higher pricing naturally raises expectations regarding quality, consistency, and overall dining experience. Regrettably, the current culinary offering does not consistently justify the premium being charged. My ratings for this visit are as follows: • Front Office – 5/5 • Housekeeping – 5/5 • Food & Beverage Service – 4/5 • Kitchen / Food Quality – 2/5 Overall Rating – 3/5 Despite these concerns, I remain deeply fond of Sterling Puri and continue to return because of the wonderful people who work there and the welcoming atmosphere they create. My sincere hope is that the management adopts a structured and long-term approach to addressing the ongoing food quality issues. The exceptional standards consistently demonstrated by the service teams deserve to be complemented by an equally exceptional culinary experience. I would also like to place on record my heartfelt appreciation to the following team members whose efforts contributed significantly to making our stay comfortable and memorable: Front Office: Mr. Ranjit and Team Food & Beverage Service: Mr. Sanjiv, Mr. Safat, Mr. Vikram, Nur, Salim, Raghunath, Deepak, Liza Rani, Gayatri, Sabitri, Archana, Basanta, Pradeep, Ashok, Rajesh, Nitima, Pujarani, Kirandeep, Rahul, Satya, Yakub, Mahesh, Raya, Biswajit, Monaj, Parvati, Sraboni, Happy, Santosh and Sataya. Kitchen Team: Executive Chef Abhijit Nag, Sujan, Pradeep, Chitrasen and Brajo. Thank you all for your warmth, dedication, and hospitality. We look forward to returning and sincerely hope to see the culinary experience evolve to the same high standards consistently demonstrated by the people who serve it.This version maintains a diplomatic and professional tone while making the concerns about food quality more persuasive and credible.

As a member of Sterling Resorts since 1998, I have had the privilege of visiting this resort at Puri numerous times over nearly three decades. My most recent stay was between 27th and 30th May 2026, and while there were many positives, there remain some recurring concerns that deserve attention. First and foremost, I would like to acknowledge the exceptional hospitality extended by the team. The Front Office, Housekeeping, Food & Beverage Service, and Kitchen staff were uniformly courteous, approachable, and eager to assist throughout our stay. A special mention must go to Mr. Ranjit and the Front Office team, who continue to be one of the strongest pillars of the resort. Their professionalism, efficiency, warmth, and guest-centric approach consistently make every stay seamless and enjoyable. Whether it is handling requests, resolving concerns, or simply making guests feel welcome, the Front Office team sets a very high standard. The Housekeeping team was equally impressive. The cleanliness of the property, attention to detail, and prompt response to guest requirements reflect a level of commitment that deserves appreciation. Their efforts significantly contribute to the comfort and overall experience of guests. The Food & Beverage Service team also deserves recognition. The service staff were attentive, sincere, and always willing to go the extra mile to ensure guests were comfortable. Their hospitality and positive attitude remained exemplary throughout our stay. Unfortunately, the same praise cannot be extended to the food itself. Over our last several visits, we have consistently observed a decline in food quality, taste, and overall consistency. Dishes frequently fail to match the expectations created by their descriptions, flavours vary considerably from one meal to another, and the overall quality often falls short of what one would expect from a resort of Sterling's reputation. What is particularly disappointing is that these concerns have been repeatedly communicated to the relevant authorities during multiple visits. While immediate corrective measures are often attempted during the stay, they tend to feel like temporary fixes rather than part of a long-term solution. Despite repeated feedback over the years, there appears to be little sustained improvement in the food being served. I would like to make it clear that this observation is not directed at the attitude, commitment, or hospitality of the kitchen team. Executive Chef Abhijit Nag and his team have always been extremely gracious, respectful, and accommodating. They listen attentively to feedback, engage positively with guests, and genuinely appear committed to delivering a good experience. The team is undoubtedly competent and capable. However, for reasons that are difficult for guests to understand, the food coming out of the kitchen continues to remain inconsistent in both quality and taste. There appears to be a significant gap between the evident capability of the team and the final product reaching the dining table. Another area of concern is value for money. Food prices at the resort have increased steadily over the years, which is understandable in the current economic environment. However, with increased pricing comes an expectation of corresponding improvements in quality and consistency. Unfortunately, the current culinary experience does not justify the premium being charged. My ratings for this visit would be: Front Office – 5/5 Housekeeping – 5/5 Food & Beverage Service – 4/5 Kitchen / Food Quality – 2/5 Overall Rating – 3/5 I remain fond of Sterling Puri and continue to visit because of the wonderful people who work there and the overall experience they strive to create. My sincere hope is that the management takes a structured, long-term approach to addressing the food quality concerns, because the excellence demonstrated by the service teams deserves to be matched by an equally strong culinary experience. With heartfelt thanks and appreciation to the following members of the team who contributed to making our stay comfortable and memorable: Front Office: Mr. Ranjit and Team Service Team: Mr. Sanjiv, Mr. Safat, Mr. Vikram, Nur, Salim, Raghunath, Deepak, Liza Rani, Gayatri, Sabitri, Archana, Basanta, Pradeep, Ashok, Rajesh, Nitima, Pujarani, Kirandeep, Rahul, Satya, Yakub, Mahesh, Raya, Biswajit, Monaj, Parvati, Sraboni, Happy, Santosh and Sataya. Kitchen Team: Executive Chef Abhijit Nag, Sujan, Pradeep, Chitrasen and Brajo. Thank you all for your warmth, dedication and hospitality. We look forward to returning and hope to see the food quality evolve to the same high standards demonstrated by the people who serve it.

We had a wonderful 3-day stay at Sterling Puri during our visit for Lord Jagannath Ji’s darshan, which was made even more special as it coincided with my birthday. The hotel offered a comfortable stay, excellent hospitality, and a warm atmosphere throughout our visit. What truly stood out was the exceptional service provided by Mr. Sameer Gokhale Ji and his entire team. They were attentive, courteous, and always ready to help, ensuring that every aspect of our stay was pleasant and memorable. Their dedication to guest satisfaction made us feel valued and cared for. The staff’s professionalism, prompt service, and genuine hospitality added a special touch to our spiritual trip. Thank you to Mr. Sameer Gokhale Ji and the entire Sterling Puri team for making our birthday and Jagannath Ji darshan visit so memorable. We would definitely love to stay here again and highly recommend this hotel to anyone visiting Puri.

A heartfelt thank you to Chef Sujan and the entire team, especially Parkash and Lizarani, for the excellent food and outstanding service. Every dish was delicious, beautifully prepared, and served with great care. The team’s warmth, attentiveness, and hospitality made the dining experience truly memorable. Highly appreciated and highly recommended!

Had a wonderful stay in this property. Food and Service by the staff was excellent. The property is situated away from the city, that makes it more peaceful.

LOCATION- outside the city. Near a descent beach. No direct access to beach. It’s about 5 kms from the Puri Temple. ATMOSPHERE- good vibes. Weather is hot rooms are good well air conditioned. Lobby the air coolers are not very good. Main swimming pool is under renovation. WiFi was very poor. Hotel Security staff was very helpful as they received the Amazon packages. Rooms- clean well kept with all basic amenities. House keeping team is very diligent and made the stay more comfortable. Restaurant- is a star. Food served is Authentic Indian. Be it poori bhaji or live dosa, ghee idlis were very soft. Healthy juice and food options are available. Separate counters for veg and non veg foods. Well spread buffet. Thanks Deepak and Sujata who were serving us at the restaurant.

I stayed with my family at Sterling Puri during our visit to Jagannath Temple. We stayed for 3 nights out of which all were terrible all because of poor sewage system they had. We had to change the rooms twice because of a pungent smell coming through the washroom and even after switching to a new room it did not go well. The rooms are old the property definitely required minor renovation. The staff were very hospitable and active. Credit where credits due. However, the FnB was subpar. We were not told while making the reservation that the approach road is under construction and hazardous at night. We could have figured an alternative had it been informed prior. I write this because this would be the ethical way. When I wrote this feedback to the sales manager all I received was a “thank you for your valuable feedback and we shall look into it” No accountability for my disappointment whatsoever. Writing this from a DMC point of view is very important for people who might be booking to stay there.

Liked nothing about it.

Everything i hated about it.