Kefalonia Bay Palace

The hotel is in such a beautiful setting. The views are out of this world. It is built on the hillside, so everywhere is a climb although they have installed some lifts. The service and food is fantastic.

The pool is fantastic. Service at the front desk was excellent. I was surprised that the rest of staff didn’t really speak Greek and the woman working the pool bar hardly knew how to make a frappe. The breakfast was good, though not like my sister remembered from a previous visit. The rooms are dated. Bathrooms/showers need an upgrade. The sensor on our door didn’t really work so it took forever to get in our room. No art on the walls. Tiny TVs. There is parking but it’s a treacherous drive up and don’t bother to book this place if you’re not able to easily go up and down stairs. Thank goodness we’re capable but I worry about older people who may not be. I’d probably try staying somewhere else next time.

Set up on the hill so the views are spectacular.

The only problem was that there were too many steps to walk up.

Difficile fare una valutazione di questo hotel perche bisogna considerare il target della zona. Cose positive: bellissima vista, camere spaziose, bellissima piscina, personale molto gentile. Cose negative: struttura bella ma in collina, ci sono gli ascensori ma non adatta a persone con problemi di mobilita. Arredamento camera vecchiotto, bagno grande ma senza nessun appoggio (basterebbe mettere una mensola) lavandino minuscolo non si capisce perche. Colazione nella norma.

The guy at the reception is friendly and accommodating but the woman is, she’s more interested in selling boat trips and cruise and hiring a car than helping the customer. The so-called “A la carte “ menu is almost the same every night with few choices and food wasn’t very good. One dinner there was a maggot in the food (dead) that they replaced the food with a different main.If you order a more interesting main like seafood/squid they say that they’re all gone. My advice is don’t go for half board- it’s not worth it. The pool is lovely and big and reception area is nice and clean. The room is a good size but bathroom needs updating- no room to put your toiletry bag. I have an issue with toilet brush holder sitting below the loo roll holder that every time you take tissues off you touch the toilet brush which is very unhygienic. There are days we can smell the sewage especially in the bathroom. The drain of the bath is partly blocked even having a having shower is like flooding in the bath. The bath/ hand towels that they provide are not a 4 star at all( see my photos below). It looks like they cut the towel into two- threads are loose and hanging and smells bad. I don’t remember having towels in this condition in my own home let alone the hotel especially in a 4* hotel. The view is beautiful but the steps going up- I counted 150 steps from the bottom to the lift. I feel for the people who have mobility problem.

Nice hotel. Difficult room access. Bathrooms definitely needed an upgrade. Very friendly staff. Great views

We loved the private pool, the view, and villa.

This was probably a great hotel before electricity. It has all the makings to be great BUT someone has to put the money back into it. Elevators out of service and walking up 90 steps with bags is no way to vacation. The views once you get to your room are out of this world. Spend the money and make it nice again.

Beautiful location and view. V clean and comfortable. Overall fab, lots of steps though, and parking a slight issue. You need a car to fully explore everything the island has to offer - but don’t let this put you off!