Kefalonia Bay Palace

I have stayed at Kefalonia Bay Palace before and would so again but it is built on a very steep slope and there has been a problem with two of the three lifts so I would not recommend it for anyone with any mobility issues. Also a car is advisable as it is approx. a mile from centre of Agia Efimia and this seems longer in the heat. Private villas are exceptional at this hotel.

For an expensive room we expected much better. A junior suite is really a UK twin, there were 3 incomplete light sockets with just wires hanging out of holes, a power socket was dangerously hanging off the wall, the shower head was held up by a string attached to the emergency pull cord and the room was not very clean. A very disappointing stay.

The staff are excellent and certainly make you feel welcome. The trek to the hotel is rather excessive though, may not be pleasant for families with young children / pushchairs.

My second stay to this hotel.Great view and helpful staff.

Great hotel and nice staff. Has a great view and pool

The hotel is the highest point up the hill. There are no lifts and the stairs are a killer. Birds make nests above doors but the cleaner Magdalini is the loveliest thing about the whole hotel. I heard the receptionist was very friendly but I didn't find that at all. In fact whenever we approached or called reception she made us feel as thought we were a nuisance. There was never any staff available to serve drinks and i don't think the pool was chlorinated. It certainly didn't smell like that. Hated having to put used toilet paper in a bin instead of down the toilet. Found it gross!

A little bit like a pretty mausoleum built on a mountain side, pretty, but still a mausoleum built on a mountain side. Staff were brilliant, friendly and helpful. Beautiful stunning views from rooms, but it all goes a bit wrong from there. Hotel has no atmosphere whatsoever. No nightlife, Never saw the bar staffed in the evening over 4 nights - so walk into Efimia. The catch is you will have somewhere in the region off 142 steps down to road level and of course 142 steps back up to Lift level - to the 1, yes 1 working lift and of course unless you have a car, Efimia is a lovely 1km - It's fun, but it all adds up. No working pool bar during the day, minimal staff on duty, no working snack bar that we could see.1 lift out of 3 working. Our room was small, rather bare, Shower leaked substantially onto floor, this was fixed immediately - staff excellent. On our first evening no warm or hot water in shower at 8pm, after mentioning it to lovely Cassie on reception, next day water as hot as you like.. Hotel very quiet when we stayed. Clearly there are some management and staffing issues that require attention.. The location is stunning but quiet. The hotel looks great from afar but a bit too tired up close. It isn't a 4* hotel so don't be surprised... we still had a lovely time in Kefalonia, wonderful island, wonderful people, but wouldn't stay here again.

Would definitely recommend the 2 bedroom villa with private pool. Large, comfortable and big sun terrace. All staff friendly and helpful - easy 15 min stroll into town. Got a good last minute deal. Lovely place to relax for a week in the sun.

We stayed in one of the villas with a private pool, which was at the very top of the complex

The hotel has great view and decent condition. However there are few minor aspects 1. It would be nice if the cleaners would consider the blipping red light which indicates 'Do not disturb' 2. I would have appreciated to find the minibar not empty. 3. The toilet paper is restricted entering its destination