Best Western The Dartmouth Hotel Golf & Spa

The staff were extremely friendly and helpful. The dog was welcomed with a bed and bowls, plus a dedicated dog walk. The chef adapted our menu on request and went to a lot of trouble. Good pool, wonderful setting.

The menu had few vegetarian or healthy options.

It was dog friendly

Bed was bit firm

We were really looking forward to staying here for me, a walk down memory lane as far as Dartmouth concerned but, the hotel is dated in parts our hotel room needed a refurb that’s for sure, we did have a dog friendly room costing an additional £15 per night we were told because we had a dog our room would not be serviced I can understand if our dog was there but as he came with us a sign on the door saying please service would be an option but not offered. We used the pool area which was good but found the spa staff very unfriendly no greeting it was just “well, what do you want?” we had to ask for towels on both occasions. As this is a holiday destination I would expect a friendly smile and greeting when interacting with staff the bar staff and guy in the bistro were very friendly so big up to them. As I come from a hospitality background I would suggest some staff training maybe needed or staff asked if they actually want to be there.

Visited the Spa for the Twilight experience 5- 8pm yesterday. This was part of my wife’s birthday celebration, so a special occasion. The hotel receptionist was very pleasant and directed us to the Spa, where the receptionist was less welcoming. The facilities themselves are not as shown in the photographs. The gym is very small… in fact ridiculously cramped. The whole facility is very tired looking with broken and rusty lockers. The sauna had duck tape holding things in place and looked shabby. The pool experience was completely ruined by eight 16/17 year olds jumping in the Spa Pool/ bombing and play fighting. The pool was not lifeguarded or supervised. As a qualified lifeguard/ trainer I can say that their behaviour was actually dangerous. Had there been any management of the pool they would have been asked to leave. My wife complained at the hotel reception, but no details were actually recorded for follow up action. A real shame as the location is lovely, it just lacks upkeep and management.

Everything was good nothing in particular except:- Big shout out to Andy in the restaurant. Very cheerful and happy to help despite being very busy. Thank you again Andy.

Nothing thank you

Good wellness, sauna, pool, good location, tasty food, nice welcoming at reception

Cleanliness of the room, it also could have been more space / sitting areas around the pool

Enjoyable two night stay at this hotel. Pros first: staff are all friendly and helpful. We ate in the restaurant both evenings and enjoyed good food, freshly prepared. Breakfast was plentiful and covered options from continental to full English, no issues with choice at all. Our bedroom was spacious with a comfortable bed and a newly refurbished bathroom, good shower and fluffy white towels. The swimming pool, Jacuzzi, sauna and steam room are included with your stay (spa treatments extra). Enjoyed making use of these facilities. Now to the cons: the hotel is very tired and at the time of our visit there was an issue with the drains which caused unpleasant smells in the communal hallways and near the spa. The windows were dirty, detracting from the view from the bistro. The windows in the bedroom are single glazed, don't open, and streamed with condensation in the morning. The carpets are very grubby and small things like a lot of dust on top of the bedside lamps and TV let the room down. The stair carpets are really past their best and dirty, not a good example of Best Western at all. The redeeming features of the hotel don't quite outweigh the negatives and I am not sure about a return visit, unless the place is upgraded.