Pullman Brisbane King George Square

Recently held my husbands surprise 50th at Sixteen Antlers rooftop bar. Thank you to Urdy the Guest Experiences manager who went above and beyond to help my with the surprise party. Every time I stay at this hotel I am greeted by the most amazing people from concierge to Golfinch staff especially Vlasta, Monish, Alessandra, Riley, Muloogu, Shelly and Fernando, all the little things you never goes unnoticed! The Omelette station is the best that I’ve experienced at any hotel, Kylie and the chefs always go all out for us and all guest!

Unmaintained rooms. (not room service).

Clean room, very nice breakfast, good pool and gym. Could not ask for more really

High price for average room.

Upon arrival we were rather impressed when seeing the lobby. However that is where it ends. $110 for parking which is not specified in the room description. Our room smelt damp and to make things even better our ceiling was leaking in the ensuite. Celing of the bathroom wasnt even painted and you could see the water damage through the horribly attempted setting. One savings grave would be the staff. However management need to have a serious look at pricing of rooms if the cleanliness and functionality of rooms is this poor. Would not stay again Putrid

Great location & facilities !!

You can tell that this is an old old hotel that's had a surface-only renovation as soon as you get out of the lifts. The smell is just like an old motel. Actually, it's before you even leave the lifts that you notice, as the controls don't indicate what floor you're currently on, and the doors make a sad whine as they open. The rooms aren't any better. The aircon controls are from the 1980's, which even though have been set at 15c, don't really cool the room. The shower is from a similar time era, with impossible-to-control-temperarture old taps, and one of the basins has a big crack that looks like it's been there for decades. The decor is nice, but I don't see how that makes it a 5-star hotel, when everything under the nice wallpaper is still just an old, worn out hotel.

As an Accor member (platinum) for several years I have stayed at several ‘Pullman’ hotels - all previous experiences have been positive. The staff at reception in Brisbane struggled with English, I had to wait several minutes for some ‘issue’ with my reservation to be sorted, nobody could tell me what this ‘issue’ was. Nobody directed me to where the lifts were as apparently different towers in the hotel were accessed by different lifts which were tucked away behind timber slats. When we walked into our room, it was shabby and dated. I had requested a walk in shower as my husband and myself have had knee replacement surgery but it was an over the bath shower. Usually, as an Accor member there is a welcome back (chocolates or wine or a cheese board) - nothing, not even a bottle of water. I am not being entitled, I would just appreciate Accor’s usual standard , which ultimately I am paying for through my membership fee..

2 star rating was that the breakfast was nice and the restaurant was nice Avoid this hotel at all costs Noisy Run down Hair dryer nearly electrocuted me The balcony door couldn't lock until fixed Housekeeping kept forgetting to replace shower gel or pick up dirty towels No bottled water The aircon rattled like a freight train and never got any heat Needs a total refurb and sound proofing

Room is run down. Cracks in the wash basin. Bathroom light was not working upon check in. Location is convenient.