Riad Salam Fes & Spa

The hotel has a beautiful lobby and pool area, and roof top deck. Staff was very gracious and excellent. We had room 10 which was lovely and had a balcony over looking the pool area. The problem was the room was under outdoor restaurant, chairs sliding so very noisy. Quiet after 10pm and starts again at 7am. The breakfast buffet was fair. The restaurant was very good. I had spaghetti which was very good. You can purchase wine.

Service and food excellent. Beautiful architecture throughout the road. Outdoor terrace for dining or lounging. Very nice rooms

El lugar es increible. La decoración de todas las instalaciones, patios , habitaciones, puertas, ventanas, techos. Una locura

La entrada, dificil de imaginar que tras esa puerta esta ese palacio.

BEAUTY ALL AROUND! Exquisite!!!!!

Bad coffee in the morning buffet. Everything else was perfect!!!!! For awesome coffee, walk to Coffee Clock

Stunning Riad in Fez. Lovely lobby and entertainment areas, courtyard, terrace and food. Mosiac tile everywhere, fountains and plants and birds in the courtyard. Highly recommend.

Authentic, charming, welcoming, classy, ceramic features in all three lobbies quite exquisite

Open to the public on the weekend after Ramadan meant that we had to compete with non-residents who arrived in their hundreds!

Beautiful Hotel - Lovely staff - Great Restaurant. The hotel and the rooms are gorgeous and the staff friendly and helpful. Our Tour group is really enjoying our stay here. Tonight we had dinner in the restaurant- couscous deluxe followed by a delicious desert. Ayoub & Achraf were our servers and were both delightful. Everything was yummy and the atmosphere was elegant yet fun. I would recommend a visit to this gem of a place.

A nice place to stay. Very beautiful grounds and roof top bar with view. The rooms are small but well appointed and comfortable. The location allows you to walk to the Medina and start your adventure. The area is a little sketchy and feels somewhat unsafe after dark. The food was ok and breakfast was not as good as we had at other places on our trip.

I rarely write negative reviews, but this experience was so disappointing that I feel obligated to warn other travelers. Before departing the property, I requested to speak directly with the hotel owner or general manager about the serious issues we encountered but no one was available. The manager that assisted us upon encountering the issues with our room upon arrival, acknowledged the problems, apologized. When I requested to speak with the Owner and General Manager, but none was on-site, and I was instead given contact information to follow up afterward. Unfortunately, our stay was severely compromised by multiple failures: Cleanliness: The bed sheets in our room were visibly stained. The manager personally inspected them and agreed they were unacceptable. Even more concerning, the replacement sheets staff brought were also dirty. Delays & Poor Communication: We were told we’d be moved rooms but were left waiting over an hour, repeatedly calling the front desk for updates after a long day of travel. Overpowering Odor: Both our original room and the “upgraded” room had an excessive artificial fragrance that made it uncomfortable to breathe and smelled really horrible and excessively strong. Noise Issues: Our room overlooked the courtyard restaurant area. Around 11pm guests were loudly talking, laughing, and drinking at the hotel's restaurant which was very disturbing and interupted our attempt to sleep and rest as we needed to wake up at 5am. We reported it immediately, but nothing was done, and we were unable to sleep so we left the room and hotel. Unanswered Calls: Calls to the front desk often went unanswered unless we called multiple times to report the issues with the room and the constant noise. Food Quality: The meal we ordered reflected the same lack of care and attention evident throughout our stay when they served us bitter, cold black tea upon arrival and check in. Although we were later offered an upgrade to the Royal Suite, it did not resolve the underlying problems. The issues were not about room category — they were about cleanliness, service, and basic hospitality standards. We couldn’t unpack, rest, or enjoy our honeymoon, and ultimately had to leave and checkout earlier than planned. Our expectations are to receive a refund for the one night room stay and speak with the owner. We were advised the refund would be processed by the front desk staff, but was not. The general manager says that the owner does not speak English - so how am I to communicate? Overall: This stay fell far below reasonable expectations. The combination of hygiene concerns, poor service, noise disturbances, and lack of responsiveness made for a stressful and uncomfortable experience rather than a relaxing one. I would strongly advise future travelers to carefully consider other options when visiting Fez. There are MANY more options that are much better and deserving of your hard earned money.