Riad Salam Fes & Spa

Excellente expérience au Riad Salama à Fès. Accueil chaleureux, endroit magnifique et très propre, on s’y sent comme chez soi. La cuisine est délicieuse, un vrai régal. J'ai passé une très belle nuit avec ma femme. Merci à toute l’équipe, nous reviendrons avec plaisir.

Although visually beautiful, the customer service is awful. We booked three nights as we travel through Morocco. This is pretty much the last leg of a 12 day trip. We have one more night at this Riad and I’ve been complaining from day one. Several issues: room service ordered - food delivered uncovered, cold, without silverware, or utensils. The rooms are cold - despite running the heat for two hours, and two service calls. By 3:00 am the room finally warmed up. Maid service - by 3:15 pm the room had not been cleaned. I complained and they arrived w/in 10 minutes to only make up the bed, change towels and empty the trash. The floor wasn’t cleaned, rugs vacuumed nor was bathroom/shower/toilets properly cleaned. This really has been an awful experience. Was going to check out this morning and move to another hotel, but I’m traveling with three other individuals and although they weren’t happy, felt it best and easier to just “tough it out.” As I type, waiting for the Riad manager to call me.

This is one of the most beautiful places I’ve ever stayed. The entire hotel feels special, and every single staff member was kind, attentive, and genuinely helpful. They helped us arrange an amazing tour with Rasheed and a day trip with Jamal. Jamal was fantastic! patient, friendly, and very reliable. He guided us through a full-day trip, and we also booked him again to drive us to Tangier. Truly a wonderful driver and companion for exploring the region.

La particolarità e la bellezza del riad, l’accoglienza, la disponibilità e la preparazione del personale

You need to walk a little bit from the main street to get to the “golden door” of this riad as the lanes are so narrow. So if you have luggage it is best to find a porter with a cart. They hang out near the roundabout on the main street. The public areas of the riad are beautifully decorated and worth seeking out. Many spots for lovely photos. If you book here be sure to look at the room first before you accept it. I first had room #3 which was like a no-tell-hotel type room, furnished with old furniture, a broken down sofa, and rough wood shelves for the closet. The bathroom was large and nice nice. My guide requested another room for me, and I moved to #34, smaller, but tastefully furnished with a small bathroom. I was there three nights.The guide had the suite across from me, #35. The buffet breakfast is good and if is a nice day, take your plate outside to the rooftop terrace. Know that the woman by the buffet looks like a cashier, but she is custom making Mlawi bread - a delicious traditional bread. I didn’t discover this until the last day. The hotel is a collection of several buildings and it is easy to get lost. Don’t be shy about asking someone in reception to show you to your room. Wi fi îs good.

I reserved 3 months out, and the property sent a message saying there was a glitch in the system and they did not have availability. Fine, I booked another riad. Then a few days before my arrival, they tried to run my credit card and said they have availability. I asked them twice to cancel it. They tried to run my credit card 5 times. Fortunately they did not have the 3 digit code so they could not. They never did cancel it after multiple communications. Beware booking this riad.

We went to the riad for a dinner reservation and wished we had stayed there. The property is stunning and the service is on a very high level. Salma gave us a tour of the various areas of the riad and then had the best table by the pool beautifully set up for our dinner - she was so kind and welcoming, and so was our waiter (Azim?). The food was amazing too and the prices were very reasonable.