Chancellor Executive Apartments

Nothing unusual, simply pleasant

My wife and I have stayed here twice now and we will be returning for another visit in the not too distant future! We recently enjoyed a one bedroom apartment for 4 nights. Great rates, great facilities and lovely service, staff are always friendly and helpful. The pool and gym is like a mini retreat and we spent our afternoons with a couple of drinks watching the sun set. Sunrises are a must too! Thank you once again, we look forward to visiting again soon! ☺️

The apartment was very comfortable and was well set up. The pool area was really nice. Walking distance to cafes, restaurants and shops. Good position if looking for somewhere to stay in Varsity Lakes.

Immaculately clean apartments. Terrific central location to everything. The requests that we submitted were honour above expectation, Very professional and helpful staff. Always friendly and go out of their way to help. Have never had a poor experience here, always home away from home 😁

The staff are very friendly and helpful, we had a few issues our hot water stopped working and took them 2 day to sort it out we stay at the apartment for a month. The dishwasher leeks from to to time as well as the fridge. But overall the place was very comfortable to stay well furnished and the staff were always ready to help.

My electronic key didn’t working when I arrived back late at night and had to wait an hour for someone to come to the hotel to let me in my room. An alarm then started ringing at 3am for 30 mins. The bathroom was some mould and some fixtures were loose. Fan in the bedroom made a noise.

My family and i stayed in Gold Coast for a week and we enjoyed our stay in this service apartment. Rooms are spacious and comfy, customer services are excellent . It’s very quiet during night time and reception staff are always extremely helpful during our entire stay. Would recommend to anyone.

ONly 1 king bed. We booked for 3 people.

I booked accommodation for work when I came down to the Gold Coast and I am stoked with the service provided by the Chancellor Team. The girls at reception were lovely and very helpful upon my arrival. My room was tidy and had all the necessary equipment and utilities. I will definitely be booking there again when I’m needed on the Gold Coast for work or even as a holiday!

After finding myself at a short end, I booked online for what I thought would be an upmarket apartment for two nights. This is where our story begins. After arriving at 5.30pm I was told that my original room was not ready and I was being given a room with elevator access. I was then told that there may be housekeeping coming in to take care of minor jobs during my stay. When I asked how much work was to be done, I was told it was just to wipe the windows which had some marks on them. I explained this was not required and I could handle some dirty windows. If only this was the only discomfort to handle. The room has chipped paint around light fixtures and internet portals are falling off the wall. The fan fixture in the bedroom had no knob meaning it was Russian roulette as to whether you were going to be sweating from a slow setting or blown out the room like a cyclone had just formed. Sitting on the couch was about as entertaining as going to movieworld. The cushions on both couches all had broken springs, which when sat on, at the wrong angle, would have you feeling like you just rode Lethal Weapon. The couches, lampshades and blinds all need replacing as a deep clean won’t remove the perpetual stains. The shower is that built up with calcium, is that there are 4 streams of water, which covers the roof, the floor, the wall and the bathtub, unfortunately not one stream hits the body. I believe the room had just been returned from a long term rental and as a result it had not been properly inspected before being used again. But for the cost of the room for the weekend, I would have expected the room to be presented a little better. The staff at reception were friendly enough. However housekeeping and management both need to take some responsibility for the rooms they are letting the public into.