ULTIQA Beach Haven on Broadbeach

Once we upgraded rooms, everything we loved the view, apartment cleanliness, the room itself, bath for the kids. The hotel amenities were amazing the indoor pool was so clean and well maintained. The outdoor spaces were so clean and private. The location is key so close to the shops, restaurants and the beach. The staff were super accommodating and very helpful. They made you feel comfortable and at home.

Just that our first night we stayed in a room that was very out dated and quite dirty. You didn’t get the value and price you paid for the room we got.

A wonderful north east facing apartment that was sunny warm & cosy this Winter. Nicely decorated & comfy lounge furniture. Helpful staff.

The annoying problems with the lifts being partly out of order. Some people got stuck & just rode up & down to get out. The strange loud beeping noises at night. We stayed for over a week & kitchen supplies were scant so we had to buy more & then throw out excess. We paid a high price but signage told us to do this & that before leaving & we never leave a mess & we were paying above average for a little service I thought. How embarrassing to take our used bath towels o front desk for clean ones. The single beds in 2nd bedroom could not be put together & was small & uncomfortable for my tall son. The fan in bedroom was dated & noisy all night. I asked for a non slip bath mat before I arrived but was told to bring one & it was very heavy in my case & on arrival there was one there anyway, could have saved my back lugging it along on my trip up.

The location and expectations were all outstanding. We loved the pool area to.

The ceiling vent in the main bathroom was clogged and needed to be cleaned out. Also, the ceiling fan in the main bedroom isn't working ( I did manage to get the ceiling fan in the second bedroom working, si i know it wasn't just me getting used to it but rather it was just not working.