The Trouville Bournemouth

Location

Hotel under refurbishment, we were not told. We received message rom hotel and Booking.com in the morning and both stated meals would be served in there restaurant and neither mentioned any work being carried out.First room was awful, view was all building rubble and rubbish, door would not lock had to call maintenance and they could not sort it, we had to change rooms. Only room available was a self contained flat on fourth floor, which was ok but had to stop lift at third floor and walk through where builders were working, no carpet and very dusty, walk up stairs to the apartment. This was nice and new. We had breakfast included but we had to walk down the hill to a sister hotel, The Hermitage, when we arrived were treated like we just walked off the street, they were not expecting us, kept us waiting while they checked it out! This happened both mornings. We used the pool and sauna room, this was filthy and so run down should not really be used.

Location

Poor shower and rickety bath. Squeeky floorboards.

Breakfast was ok

I asked for a complimentary upgrade for my birthday. I did this online 2 months before we arrived. I was told to ask during check in and the young boy on reception told us they were fully booked! There were around 6 cars in the car park and we were the only guests the next morning for breakfast!! Bar was closed too.

The pool and sauna area

Due to refurbishment. You had to go another hotel for breakfast. Big inconvenience.

Location didn't It was close to the Bic

The bed you could fill the springs coming through the floorboards were squeaky wherever you walked in the room all you heard was the floorboards , not enough plug sockets , and you have to go to another hotel to have your breakfast. The breakfast was very nice there but it was a bit inconvenient when you were staying in one hotel and then had to go to another. And we wasn't told that the hotel was under construction

The location was good. That was the only thing about a bit.

You ought to walk, to another hotel for breakfast? I think they should have emailed so it could put me in another hotel.I don't book an hotel to walk for breakfast. The cleaner was not very good. Your floorboard's creak every time you get out of bed. I think you should give people compensation.

Great location, very easy to walk to the main attractions, restaurants etc

It's looking a little tired but perhaps that will be rectified before the high season

It is very central to Bournemouth and bic

From outside it was very tatty. The rooms were very tired and dated. Electric sockets in my room didn’t work, my friends room the curtains only had a couple of hooks. Refurbished works were bring carried out in part of the hotel and people were working in the rooms above ours until early hours. The bar had no soft drinks and the glasses were dirty.