Geneva Motor Lodge

Our room was the one in the photo and it does look as nice as it appears. However, looks are only on the surface. The fridge doesn’t chill, the ceiling extractor doesn’t extract and the room was extremely warm with no way to vent it (being right on Fenton St the traffic noise doesn’t permit open windows at night—plus the effluvia from smokers from other units). Despite it being 25 to 30 degrees outside, it was actually refreshing to step out of the unit, I would estimate that it was 35 to 40 in the unit. The bed was average. The only cooking facility was a microwave. When I went to checkout, there was a note on the office door asking me to lock key in room. This didn’t allow me to draw attention to the list of problems. I get the impression that for all the care shown on arrival to offer me guidance to local activities (particularly those that cost) that the managers don’t care about their customers other than to find ways of making money.

Rooms are clean and would be fine for a family. Given that the devil is in the detail. The outside of this motel is more of an unloved concrete jungle. We visited during a warm spell. The rooms were stiflingly hot and there's no way to cool them down. No fans and no air con. Windows are not really an option because this place is also NOISY! Fenton Street traffic is in the back ground but that does at least calm down at about 10 pm. Unfortunately still expect to hear your neighbours "bodily functions" and their TV. It's supposed to be non smoking rooms but that sure doesn't stop someone sitting out side your window and puffing away. Don't assume everything works. There are plenty of places to stay now In Rotorua. The Geneva won't be one we will return to.

Not very clean. Units were outdated and appeared that they have some permanent residents using the rooms below. It was so noisy it took me ages to get to sleep!! It was also summer and extremely hot with no aircon and a just a 1980’s useless fan! No sky TV even though it said there was on their site. Look like they never cleaned the amenities during my three days. Only hung up new towels! I will never use this motel again!!!!!!

Good location and comfortable room. We reported a broken power point in the kitchenette to the supervisor and we hope action is taken to replace the defective item before a customer is injured.

This is a nice hotel which was not far from our event

Everything was very old and dated. The motel is sitting on a busy road, so it was pretty noisy especially if you leave the windows open. But we had to leave them open as there was no air conditioning, it was very hot! The owner is different from the listing, the new Chinese owner has rather rude attitude, you don’t feel you are welcomed. We felt this current management has no experience in this kind of hospitality business.

Location is good, but the rooms and furniture were pretty run-down. Not much hospitable attitude. We had to ask for a spare roll around 10:30pm when we found there was no spare roll and the roll on the holder was getting thin in the bathroom. But the owner was very unhappy, she could still scream at us when we went to check-out. She complained us that we disturbed them after hours. Any hospitality business people usually apologize such an inconvenience first, but they complain first before the customers comments. There was no air-conditioning, and one electric fan was broken! Very poor quality both in service and facility. We will NEVER go back there AGAIN.

The beds are too old and you feel every movement. Hard to get a good nights sleep. If not for that I would stay again.

We booked in for two nights and found the room. Old outdated. Toilet seat was disgusting. Shower area smelled and was not clean Carpet was sticky and filthy. Removed comforter and what was once a white inner was brown and dirty. We left and booked into another hotel.

Sofa bed was old so very uncomfortable as a sofa to sit on. Old lemon found in the draw in kitchen.