Holiday Inn Express Hotel & Suites Alvarado by IHG

The staff were nice, property was clean. Only problem was the hot water was not very hot, no matter what time of the day.

Staff not very friendly. It seemed like they did not like the fact we used Hotel.com. Have stayed there before with no reservations and got treated better.

It was good

Worst experience ever! The rooms were dirty, smelly and dated. They processed my credit card for deposit which reflected immediately on my account, yet the front desk clerk called to my room to ask me to verbally give her my credit card number again. I informed her that I wasn’t comfortable with her writing my credit card information but that I would gladly walk down to show her where it reflected on my account. She said that was irrelevant to her and she wanted my card info. Her attitude was horrific and she then called me in my room and told me that I need to leave immediately! My sister and I traveled for several hours to meet at this location, only to be treated with disrespect and prejudice. I do not recommend this hotel.

Was not maintained and first room assigned to us had strong dog smell so they gave us a different room. Walls in rooms marked up, floor tiles loose on bath floor, tub spout did not allow sufficient water from shower, bed frame stuck out approximately 4 inches which could cut your leg.

Everything

Do not expect any help or flexibility if your flight gets delayed repeatedly then rerouted to a city 5 hours away. my flight was supposed to be to DFW, but was delayed multiple times then rerouted to San Antonio. We didn't even ask for a refund, just to move the reservation from Friday to Sunday. We tried to call the hotel with no answer. Then contacted hotels.com to attempt to get our reservation moved. Unfortunately the property declined, choosing no flexibility and taking the money and leaving us with no hotel and out $250.