Montigo Resorts, Somerset

Lovely staff and great place to have food and spa treatments all in one place.

Lovely hotel and friendly staff

A little hit run down

Nice location but really dissapointing

Suite - that heating / cooling did not work, could not even get TV to work, response was really lack lustre "new remote due tomorrow for heating" " TVs never done that before" and ' well see about changing the room" but never came back - - raised concerns again in the morning and respinse was no more than a " Oh thats a shame"

I liked the English country house vibe., full of character and nice grounds. Our room was spacious with a modern bathroom, and had private access to the spa via a private terrace. All the staff were amazing, nothing too much trouble. Each member of the team was friendly and happy to help. The spa was small but had everything I needed to relax. The English breakfast was included in the room price, a nice treat and well cooked. All the meals including the English tea with scones etc were beautifully presented and delicious.

The hotel (apart from the spa area) is in desperate need of a facelift. It is not shabby chic more like tatty fit for the heap! I passed a room marked private along the main corridor every day and the door was black with dirty marks. Some white paint to freshen it up would help and not take time or cost too much. For me the hotel has the potential to be a great place to stay, just a lick of paint and review some of the past-it, furniture and decor. I was not happy to find that there is an extra service charge in addition to the price shown on the menu for drinks and food.

Couldn’t believe charged us £30 each to use hydrotherapy pool when staying in a suite in a SPA hotel ?! wouldn’t go back !!!

The spa facilities were great

The previously unmentioned xtra charges, including an extra fifty pounds deposit for the room, fifty pounds to bring a small dog, and twenty five pounds deposit for the dog alone. This is on top of paying for the room, which was over priced in my opinion. Also an unauthorised transaction took place by the staff of two hundred pounds without permission. I was so distressed trying to get answers it ruined my stay. I couldn't afford to lose that money. An apparent refund was verbally promised, on a future unknown date , would be returned. Yet they refused to provide me with written confirmation or a receipt to show what money they owed. I was told I had to wait all morning to check out , (alone by this point) I waited, upset, all morning, as I didn't want to leave without my deposits and the two hundred pounds ,they said was mistakenly taken. Eventually after so much time , I was too upset to try to get a straight honest answer any longer and, I was forced to leave the hotel 275 pounds short. Money I did not owe or agree to be taken. This felt highly unprofessional and illegal.and fraudulent. With no member of staff available to assist with a written receipt , or to help me resolve this. I left with no answers, no apology no receipt and no refund. The staff talked in circles , and the member of staff who made the transaction avoided answers or remained silent. This continued for so long it exhausted me. How could this one night at this one hotel, have cause me so much upset ? The worst experience, I've had at any hotel, over many years of hotel experiences. This awful one night stay , was so distressing it defeated the whole object of treating a friend to a much needed relaxing spa day. We were devastated for days

Good location. Good breakfast . Spa looked ok but didn’t use it. Small pools

A bit tired. Gym was small. Very expensive for what you got.