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8.8 / 10 Guest Rating

Hotelito Azul

Carretera Tulum-Boca Paila, Km. 5.8, Tulum, QROO, 77780, Tulum, MX

Hotelito Azul - main view

About the Property

Luxurious Accommodations
Indulge in our individually decorated rooms with memory foam beds, Egyptian cotton sheets, and private balconies. Stay connected with complimentary Wi-Fi and enjoy designer toiletries in the rainfall showerheads.

Dining and Entertainment
Savor international cuisine at Olivia restaurant, grab snacks at the cafe, or unwind at the bar/lounge, beach bar, or poolside bar. Room service and a cooked-to-order breakfast are also available.

Recreational Delights
Enjoy the outdoor pool, fitness center, and amenities like complimentary Wi-Fi and tour assistance. Discover nearby attractions such as Tulum Beach and the Tulum National Park just minutes away.

Ready to experience the epitome of luxury and relaxation at Hotelito Azul? Book now for an unforgettable stay!

Facilities & Amenities

Free beach cabanas
Boat tours nearby
Accessible bus station shuttle
Fitness facilities
Nature reserve
Health or beauty spa nearby
Proposal/romance packages available
Parasailing nearby
Free beach club on site
Books

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Pool access available from 11:00 AM to 10:00 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section). A car is not required for transportation to and from this property. Cashless payment methods are available for all transactions.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.8
Excellent141 verified reviews
AI Summary

Guests highly rate the great staff service mentioned and frequently praise the beautiful property as depicted in photos.

Categories

Cleanliness6.5
Service10.0
Location9.5
Room Quality7.5
Amenities8.5
Value for Money8.5
Food and Beverage10.0
Overall Experience10.0

Select topics to read reviews

B
barcaman33ARIZONA
Verified booking
Couples
Standard Room
Stayed in Dec 27, 2025

"Worst Experience I ever had in Tulum"

2.0

Where do I even start. Looking at all these comments you should TRULY only consider my comment as this hotel is a scam for any couple or family trying to have a good time in Tulum and enjoy a real vacation. The place is a ghost town and the front desk has one person running the entire hotel. When I checked in there wasn't a single person to help me and nobody even took my luggages. For anyone looking at the amenities the rooftop was dirty and empty and the jacuzzi on it didn't have water and the pool was an ice bath (Definitely why nobody used it). When I entered my room there were cockroaches and huge spiders in the shower and on the walls. The upstairs of my room had a bed which didn't have blinds and forced me to wake up at 5am in the morning. I had issues with getting into the hotel as it is like a New York Subway and had turnstiles (little gates) that you had to get through which didn't open and forced me to be locked out of the hotel at night. There was a QR code you had to scan and if your phone died consider yourself screwed as you have no chance in getting into the hotel. It was the weirdest entrance of a hotel I seen and did not feel like a vacation but rather a prison feel. . And for anyone who wants a late night snack or a water bottle good luck as nobody is at the hotel.

Helpful?
S
s-knownSAN JOSE, CALIFORNIA
Verified booking
Family
Standard Room
Stayed in Dec 20, 2025

"No water, no front desk , no hotel mgr in premises"

2.0

We got here this afternoon, chaos No water in the room Safe doesn’t work Room wasn’t ready till 5 Now no hot water All beach vendors are entering the hotel area, zero security Very unsafe place Not sure how to explain this but there is no person at front desk , no one.. it’s only one lady from Resturant trying to help I can not get a hold of anyone

Helpful?
A
Andrew
Verified booking
Standard Room
Stayed in Oct 6, 2025

"Good"

4.0

The hotel is just okay and looks nothing like the pictures online. The biggest issue is the condition of the pools and deck flooring—there’s clearly a lot of deferred maintenance. The lobby is nice, with a quaint boutique feel, but it wasn’t really open during our stay. September is their slow season, so the restaurant had very limited hours and most menu items were unavailable. The front desk operates on a similar schedule, open roughly from 10 a.m. to 5 p.m. If you need anything outside those hours, you have to contact them through WhatsApp, which is slow and inconvenient. To be fair, the staff were very friendly and genuinely tried to be helpful, but the service overall was lacking. Our ocean-view room was spacious, close to the water, and had a great view. It did have a bit of an “earthy” feel—not quite our style—but it was still comfortable. Overall, the hotel feels tired and in need of investment. If you can get a good deal, it might be worth considering, but at over $400 a night for an ocean-view room, we felt it was overpriced for what you actually get. Nice people who try hard, but the owners need to put some money into the property—or at least update the photos to reflect reality.

Helpful?
A
aaminad2021
Verified booking
Friends getaway
Standard Room
Stayed in Aug 27, 2025

"Absolutely loved my stay here!"

10.0

It was an amazing room, amazing service and an amazing place. I honestly had the best time here. Thank you to Samantha and all the staff, super nice and helpful. Definitely recommend this hotel to all. Griselda was amazing aswell and super funny.

Helpful?
M
morkos
Verified booking
partner
Standard Room
Stayed in Aug 18, 2025

"Excellent"

8.0

Limited shopping and restaurants , limited food options for high prices compared to the food quantity.

Helpful?
P
Peta
Verified booking
family_with_children
Standard Room
Stayed in Aug 14, 2025

"Excellent"

8.0

Property is beautiful. Just like pics . I stayed before and love it there . The two pools are beautiful and o love the villa on the beach .

Helpful?
C
Carlos I
Verified booking
family
Standard Room
Stayed in Aug 5, 2025

"Good"

4.0

The hotel is in good condition overall. I have no complaints about the staff. Due to the season, the hotel has minimal services and is almost empty of personnel. There is no hotel lobby “bar” after 6:00 p.m. VIP credit can only be used for alcoholic drinks up to 6:00 p.m. and not at the beach. Olivia Bar was not in attendance. In general, very disappointing that the low season impacts those who stay at the hotel.

Helpful?
S
Sunny7597SANTA MONICA, CALIFORNIA
Verified booking
NONE
Standard Room
Stayed in Jul 23, 2025

"Good"

2.0

STOP and please sort to read all the bad reviews because they are all true to every detail. Dirty room curtains bathroom, door doesn’t lock, ridiculous restaurant, no free parking, not in the central hotel zone. WORST hotel and vacation in my life.

Helpful?
R
ROSS
Verified booking
Standard Room
Stayed in Jul 8, 2025

"Exceptional"

10.0

Super relaxing stay

Helpful?
C
CLAUDIA
Verified booking
partner
Standard Room
Stayed in Jun 29, 2025

"Exceptional"

10.0

Great service and facilities! The rooms are lovely! The coffee basket delivered to the room in the morning was so nice! Griselda always made sure we get back to a clean room!

Helpful?