Hotelito Azul

All the hotel staff were friendly, helpful and attentive. We had great drinks at the rooftop with Juan as the bar tender and Bernardo always suggesting options. We complained about some noise from the hotel next to us and they change our room . Everything was really good

Nice hotel but disappointing experience : staff is very nice (cleaning woman was so friendly), bedrooms are spacious, eco friendly environment. However our room was literally sharing a wall with the restaurant where the music was so loud that we could not have a nap, relax or sleep well the entire 6 days. Same thing on the beach, loud music from 11am-evening. We decided to pick a small hotel to avoid the craziness of the resorts but actually it was the same. We had to ask daily to lower it down. We heard other people complaining about the loud music too. Also the restaurants of the hotel are very expensive (more than in NY). Beach is very nice with chairs and towels, 2 great rooftops, and a very well equipped and modern gym.

Unfriendly & unhelpful & incompetent staff. Poor & long checkin & checkout. Very expensive restaurants. Very noisy at night (loud music). Difficult to locate, hotel, entrance & parking. Facility is nice, beach is beautiful.

Amazing stay

Very nice room, comfy bed and hot showers! Lighting could be better in bathroom. Would like more normal food on menu. Drink prices very high. And you can take your own beer outside of your room.

Everything was perfect from the beginning to end. Our rooms were tidy and clean and also air conditioned. We had a jungle view room, on the treehouse. Our shower ran hot and cold water and was clean. No bugs, clean towels. The pool areas and the beach area felt clean and private. We heard music the first night but it stopped around 9 pm. We highly recommend.

Tulum is beautiful, and the hotel aesthetically is very nice. We had a bumpy check-in, but they did resolve the issue, so for that I was thankful. We booked an ocean view room, expecting an ocean view, but upon arrival, our room could only see a sliver of the ocean, more like a partial ocean view... This was quite disappointing for what we paid $$$. However, we went back to the front desk, and they gave us a new room with a much better view in the same room price. The room was okay itself, the bathroom had an odd stench, and there were lots of ants, in the bathroom, and also in the room near the fridge, and unfortunately, they got into our food in the fridge. All of Tulum is expensive, but I felt like what we paid for the room, it could have been nicer. Housekeeping only came around 4 pm, which was a bit frustrating. The food and drinks in the hotel are outrageously expensive. The first morning we wanted additional coffee than what was provided in our room, and it cost $30 USD for 2 small coffees and 1 juice. Later we went to the rooftop area, which is super cool, and got 2 palomas and it was $23 USD for 1 drink... I live in LA, and that seems high for LA, much less for Mexico... overall, the property was beautiful, the room was okay, and the staff was alright. If I return to Tulum, I will probably try to stay somewhere else.

This hotel was the perfect beach hotel. Steps from blue ocean, free beach chairs, cute area of beach road, several restaurants on property. 2 pools with views of ocean and sunset. The most comfortable bed and proper AC.

I cannot rave enough about this hotel. We extended our trip one night and our original hotel didn’t have availability (blessing in disguise). We booked Hotelito azul at an excellent rate and checked in. The level of care service and hospitality was unbelievable, coming from a less than desirable accommodation with the worst smelling bathroom and salt water to brush your teeth, we were relieved to walk into this little piece of heaven. Our hearts broke realizing we would only spend one measly night at Hotelito azul. This will be our go to for our next trip to Tulum! Run don’t walk to stay here.

I would just say this place is gorgeous. I wish we had more days to stay.