Hotelito Azul

Gym cannot be open until 8 am and that is very late When we have tours and family waiting for us

If you’re considering Hotelio Azul, do yourself a favor and look elsewhere. To start off the check-in experience was an absolute disaster not to mention our room was not ready by the promised time. No worries, we opted to relax by the pool until we could check-in. We ordered two margaritas to only find out we were charged over $40 (USD) per margarita, coincidentally they only wanted to accept cash. It didn’t end here, on our final night in Tulum we opted to end the night early and planned to take a dip in the above-ground hot tub on the rooftop (side note, it closes the second the clock strikes 10 pm). Surprise-surprise, the heater was broken in the hot tub. The rooftop bar staff asked if they could make it up to us by offering us a beer, we accepted and then presented with a check for $16 (USD) for two Modelo’s. We asked if they could charge it to our room since we had no cash or cards in our possession which they refused. They literally followed me down to our room to collect payment for two beers that were originally offered to us free of charge. This place is criminal, if you think I’m joking, Google, “owner of Hotelito Azul Tulum”. I could continue detailing out our terrible experience but it’s more of the same. Do yourself a favor and spend your time and money anywhere else but here. Thankfully, we had only booked three nights at Hotelio Azul and for the rest of our vacation, we stayed at Casa Malca and had an absolutely amazing experience.

This a very cute hotel especially if you stay in one of the beachfront bungalows. I don't think that I would have enjoyed my stay had I selected one the alternate room options. The staff was super kind and helpful. The food at Aguava was delicious. We didn't discover that the food at Olivia was topnotch until our last day. We judged this restaurant by the coffee delivered to our room each morning. Big mistake, the coffee at Olivia is so good. We left each morning to go find coffee because we thought the restaurant had the same coffee. Transportation around the island was a bit inconvenient for us. I think in a few years when sidewalks are installed it will be a lot better for pedestrians.

Ocean view villa had a spectacular view of the ocean. Even with the beach just steps away, we rarely felt the need to leave our comfy balcony because of the view. It's better than the pictures show. Staff was good and responsive, but wifi/internet was poor and didn't really work except in one small corner of the room. But because of the location, it was nice to "unplug" for the weekend. The food was expensive, but above average quality (even compared to other 5 star spots in Tulum), and every meal we had for breakfast/lunch/dinner was good. Griselda from housekeeping was amazing and friendly and brought us new towel animals every day!

Horrible experience.. It’s not worth the money you spend there.

Beautiful and relaxing hotel. Great service at the beach, rooftop bar and front desk. Very accommodating.

On the plus side, I loved the fact the property was on the beach; there are jacuzzis and pools by the bar; and a good restaurant. On the minus side, the breakfast didn’t have any vegan options and the main guy serving the food there was extremely unfriendly.

Muy agradable estancia. Sin duda volveríamos. El staff super servicial, mención especial a Samantha, Abigail, Griselda y Hugo quiénes hicieron nuestra estadía muy agradable con sus recomendaciónes y disponibilidad.

Awesome hotel, will definitely come back, my only concern is the food prices, its extremely high, also Breakfast not even included for that high price of room/day.

Wonderful staff, roos food, a/c, front desk, would absolutely stay again. Most beautiful beach!