Hotelito Azul

I had the most amazing stay here after booking a last minute night. All the staff were so attentive and can’t thank them enough - especially Abigail and the bar staff at the Oliva bar. WhatsApp groups were super helpful whenever I needed something. Thank you.

Hotel muy tranquilo y recomendable

Staff was very friendly, Hotel lobby clean, overall property was in need of maintenance, beach lounge chairs fabric all ripped up, palapa roofs leaked water, door locks were difficult to lock, restaurant. and bar PRICE GOUGING! bar and restaurant not stocked, no rooftop attendants, basically no security

Everything is beautiful

Hotel perfecto para disfrutar y caminar Tulum. Habitacion en medio de la naturaleza y hotel a lado de la playa. El roof con alberca infinita, alberca pequeña ideal para niños y jacuzzi para disfrutar unas bebidas en la noche. Los jugos del desayuno riquisimos y todos las mañanas nos trajeron cafe caliente a la puerta.

They accused me for ripping off bed sheets but the bed sheets all ready was ripped off on the sims in two places. Beach lounges was a same thing from the sun, weather and oldest was started ripping of some we try to sit. Very unprofessional staff, very rude and limited food and drinks. They have only 1 beer kind of to chose , diner menu have only 3 menu course to chose and 2 appetizers. Very dirty place in the beach club and beach restaurant.

I like the hole hotel and staff was wonderful. I love the pool and the guy who work there was really awesome pay attention to everything we need it 👍👍👍.

**DO NOT STAY IN THIS HOTEL** My partner and I went to Tulum for our 2nd anniversary, but our trip was disappointing. Despite being from Mexico, I was shocked by how underdeveloped Tulum is given the high prices. We booked through Expedia and, due to the hotel’s high transportation fees (6k and 8k MXN round trip, around $300/$400 USD), we decided to rent a car. At the hotel, we had to leave a $400 USD deposit—unlike any other hotel I've stayed at. We also had to sign a form for a $50 charge per lost beach towel, considering their poor condition, felt like extortion. Our room had several issues: the window didn't close properly, letting in wind and rain, and the AC barely worked, making the room hot and sticky. We had a terrible night's sleep. When I requested an iron and ironing board, they provided a small, dirty board and an old iron. Dinner was overpriced at $150 USD for two, including $25 for two juices. The food was mediocre. Complimentary coffee, which my husband found gross, was left outside our door in an old-looking basket. Due to the poor hotel experience and bad weather, we decided to leave early. The front desk refused a refund, even with the storm worsening. The staff showed no concern for guest safety. Expedia contacted the hotel on our behalf, but they still refused. In total, we spent $4k, with $2k on the hotel alone, I strongly advise against staying at this hotel. Our experience was terrible, and it’s disheartening to see such exploitation of tourists.

The Hotelito Azul is a ok hotel, expensive for the facilities. The staff is the best.

Staff very polite!