Rox Hotel Aberdeen by Compass Hospitality

The room was covered in mould, no pillowcases on yellow, stained pillows, two single beds pushed up against the wall with no headboard, bathroom walls had dirt running down them, shower screen dirty. Nothing like the picture that was shown for the type of room I booked. After complaining I was moved to a suite which was much better but not what I’d expect from a 4 star hotel. Still no pillowcases on dirty pillows, bathroom mirror dirty, no remote for tv. Reception staff was friendly and helpful.

This used to be a fantastic and very superior hotel, however my impression from this visit was that the maintenance and upkeep of the hotel has been ignored and it is now a shadow of its former self. From my experience I say this because: Given pillow cases at checkin as insufficient staff to finish this during they day Light bulb not working in room One window blind in room not working Cracked plug socket Carpet and desk looking worn and well used Shower head had a number of blocked nozzles and loose loo roll holder The staff were very good though and took a genuine interest when I checked out and reported the light and blind,

Decent hotel for the price paid. It is starting to look a bit dated now but good value for the price paid.

We had a double superior room booked, was a bit surprised to see two single beds made up together to illustrate this. We got moved to a better room, albeit a double bed room, but we won’t be staying there anymore

I have mixed feelings about this hotel. It is conveniently located in the town centre. The staff at the reception are all very friendly and always make an effort to assist. However, the overall condition of the hotel falls well below the standard expected of a 4-star hotel. During my 6-night stay at the Rox, I encountered several issues. On the day of my arrival, I discovered that the safe deposit box in my room was not functioning. Despite the reception's attempt to fix it, it was unsuccessful. Eventually, they provided me with another functioning safe deposit box. The following day, the hotel's internet stopped working, and it remained that way for a full 24 hours. Although the issue was eventually identified, I continued to experience internet connectivity problems in my room. They eventually provided me with the password for the staff network, which allowed me to connect. From the moment I arrived, two lights in my room had never worked. Despite multiple requests for bulb replacements, they were not able to provide the suitable light bulbs. Worse still, the heater in my room stopped working on the second last day of my stay. I reported the issue in the morning, and they suggested changing my room. However, when I entered the new room, another customer was staying inside! It turned out that there were some mistakes in the system that caused the mix-up. These consecutive incidents reminded me of the comedic situations depicted in the TV show "Fawlty Towers."

First and last time i will stay at this hotel the room was dirty clearly the house keepers dont do there job there was no lights working in the room blinds coming off the window when we asked for our room to be changed we got told there were no other rooms available yet you could go online and book a room ( mmm someone was telling lies ) they had to take light bulbs from other areas of the hotel to put into our room as there were no other available light bulbs the receptionist was the one who then had to come up and try rectify the job of a house keeper the hotel is just a shambles totally not worth the money that was charged for the room

Parked up in Union Square. Short walk to hotel. The room was amazing, comfy and clean. great decor, I didnt have breakfast. since i was out to paint the town

Room was dreadful, bashed woodwork, lighting and furniture. Carpet and walls filthy, could not have stayed and asked to be moved. New room was marginally better but no hot water in the morning to shower! Would definitely never stay in this hotel again and would not recommend it to anyone. Really very disappointed.

We booked 2 rooms, on arrival discovered there was one room on first floor & another on 4th floor. We did raise our disappointment at this with reception, but the response we got was " they are both the same kind of rooms" & couldnt move us closer. Trying to find our room wasn't the easiest, not well signposted & corridors everywhere. Not much help/direction from reception, other than "the lift is round there". Eventually we found our room (406), the electric blinds on inlaying roof did not work!! Not much power in the shower either. Continental breakfast,had usual choices,coffee machine was broken, so had a thermos pot with luke warm water or coffee in. Not another soul in the place. Very disappointed, wouldnt stay again

Hotel was disappointing. Room and facilities dated, dusty and in need of an overhaul. Floors in communal areas unclean as was the lift. Breakfast awful. We didn’t eat, got the feeling the food wasn’t very fresh. Would not return again.