Hotel Balneario San Juan Cosalá

DO NOT STAY I plan my trip thinking this was one of the best places to stay but I was very wrong. The room was dirty as soon as I put my bags down I was itching and found bed bugs on 2 beds I had my boyfriend spend half of the nite getting the bugs out of our bed. They also dnt tell you that theres a fee of 300 pesos when u check in. I was there on a weekend and found no parking close by. The pools were crowded with people and dirty. I asked what was the earliest time they open the water slides and pools for the next day to try to avoid the crowds according to them it's 9 am however they did not open until 12pm I was very dissapointed. Eveb though i complaint I was not able to get any reimbursement. For the price it's the worth the stay.

Good survice

Cheap hotel, very outdated. NO A/C Very muggy even at night. Was allowed only 1 bath bar & 1 wash cloth per room even thought there were 2 adults staying. The grounds and pool areas were well maintained. Almost no chance of parking after the hundreds of day spa guests arrived. No phone in room. Very few of staff spoke English although most staff tried to help. Will NOT go back here, nor recommend this place!

Different site from the more tuiristic places, very pleasant area and the weather was fantastic. One dissapointing point was that restaurants did not open early and there was not a place to get a cup of coffe before 9:00am. The staff can be a bit friendly. Had a great experience and like the place

The mineral pools and steam were wonderful and for a reasonable charge you can get a professional massage. The staff was very considerate especially Rodolfo the manager who answered our questions and made sure our stay was a positive one! We hope to return again next year!

Hotel was great, all the way from the rooms to the swimming pools......the only thing is that customer service from all of their employees needs to get enforced. They weren't to friendly and sometimes all they needed was just a little smile, but other than that the hotel was great.

The grounds and pools are wonderful.After a long day on the road we were very hungry. The restaurant was to close at 8:30, so after 7 we went to dine and they said they were closed. We were told the Taco stand was still open...wrong..they were also closed. There were no stores or restaurants in the area. We were unable to get a taxi, and did not want to drive anywhere. So we did not have any dinner on Easter Sunday of all times. They seem to cater more to the day crowd than people who actually rent rooms there. We will not return for this reason.

Wonderful spa hotel. Beautiful gardens and thermal pools. Had the best massage of my life and a facial as well. Great place to relax for a couple of days after a long road trip. Only downside was the food we had..nothing great. But I would definitely return.

If you really want to rest of everything, this is the place. Staff are great and will help and hear you. It is a family place, so is great to go with your children. The rooms are big enough for two adults and two children.