Victoria Crown Plaza Hotel

Central

Tired and In desperate need of a refurb!!! I cut my stay short here and went some other place. Toilets were disgusting. Sinks and basins clogged up multiple times

The rooms are very spacious and clean. Colors in the room and the decor are very regal. The air conditioner is in perfect condition. The staff were very nice too.

Check in was a bit rude and the hotel charged my credit card twice for the booking. The hotel is old. Towels were a bit smelly and the carpets look like they're 50 years old and stained.

Well located property with nice facilities such as an outdoor swimming pool. Great and professional staff. The ladies at the reception were absolutely lovely. The portiers incredibly helpful. Even housekeeping staff was patient and kind. They were very kind and helpful after we had an hellish experience at our previous hotel in VI. The breakfast was varied and well cooked. We were there on the 1st day of Christmas and the hotel hosted a Christmas brunch which was very fun. They also helped us to extend our stay and offered an airport shuttle. This was a great experience and will recommend this hotel to anyone visit Victoria Island. I’ll definitely visit the hotel again

I can’t think of anything. Maybe restore/modernise the rooms a bit more but that’s just me being tedious.

The friendliness of the staff. Food was available at all times They were available to fix the issues that came up

Breakfast was not really nice

The staff and their warmth when you arrive and desire to ensure your stay is enjoyable

Perhaps the entrance gate to the property can be improved

The ambiance and courteous staff

Nothing really