Alam Ubud Culture Villas & Residences

We stayed at Alam Ubud for our honeymoon and we had a wonderful time there. The staff was super friendly and always helpful. We have booked half board for our stay which includes a great three courses dinner. Furthermore we had a villa without pool which was the right decision because there hotel pools for sharing and we had a ballon at our villa. We can really recommend Alam Ubud!

Everything

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Authentic jungle setting with beautiful views. Very clean pools. Spa therapists very skilled. Staff kind and friendly, and very welcoming to our young baby. Booked an airport transfer and it arrived as planned. Easy access to Ubud via Grab or hotel shuttle. The luggage porters are super heros! The WiFi is surprisingly good for such a remote hotel.

The hotel has a much more basic feel than a 4 star so overall we were really disappointed. We had a private pool villa (Arjuna) and it was so damp inside the sheets and towels almost felt wet. The mosquito net smelled very badly of damp which didn’t make sleeping very pleasant. The wardrobe is inside the bathroom so all your clothes soon feel damp and smell. There were leaks in the roof when it rained - one of our bags got completely soaked and my husband slipped on the water and hurt himself very badly and we were randomly offered a pizza to say sorry which was a bit strange. Everything in the room is a little bit broken - the bathroom door didn’t close, the sink didn’t drain, the decking is rotting. The stairs are a nightmare depending on which villa you get. I’m 36 and relatively fit and I found them a challenge! It’s even more annoying when it rains (which is often) so you’re soaked by the time you get to reception. They don’t have any hotel umbrellas either which again, is weird for a 4 star hotel. The food is just about ok but expensive for the area. If you enjoy eating and drinking as part of your holiday you’ll likely have to go out for dinner most nights. It’s also annoying that they ask you to choose what you want for breakfast the day before. Coffee and tea at breakfast not good either. The bar and restaurant area are small and not comfortable / nicely decorated. Again a bit damp and smelly. They are quite functional spaces which - is annoying if you get a rainy day - that you can’t find somewhere cosy to hang out in the hotel.

A szállás gyönyörű elhelyezkedése, felszereltsége és az itt dolgozók kedvessége.

A complimentary shuttle service from the resort to the city center would be very helpful & add a lot of convenience for the guests staying at the resort.