DoubleTree by Hilton York

Even 1 star is too many. Whilst the room is nice, getting to it is a nightmare. We are on a tour of 40 people and navigating the right way to go is terrible. Lifts are only big enough for one couple and luggage, so the wait is shocking. Once arriving on the “floor” you are on, you need to walk up and down stairs and long hallways until you reach your room - no concierge service!!! Sat down for dinner and was being served by a lovely young lady who checked on us several times. The food was good but then we seemed to have lost the waitress, who was serving a large group of people out in another courtyard area seemingly on her own. Sat here for over 45 minutes waiting for her to return, but she never did (not her fault, completely terrible management problem here). Thank heavens we are only here one night. My review to Tripadeal will be “book somewhere else”.

The bathroom was tired and the room too hot. The air conditioning was noisy so unable to leave it on during the night

Good location for walking into main attractions

Room very outdated. Cracks in toilet and bathroom tiles. Furniture had seen better days!Television cabinet bent and leg on bed side table broken

Location was great that was the best feature, within a stones throw of rhe city walls & the Minster. It was sadly not value for money overall it was an expensive hotel. Almost £1000 for three nights for two rooms B&B.The hotel was shabby in places and looked very tired.Carpet in rooms could do with a steam clean. The rooms are very stuffy you can barely open the windows. We had to ask three times for a fan as the air conditioning unit was faulty. The staff were friendly, especially the restaurant staff who worked tirelessly to replenish the buffet breakfast. The hotel was clean and the bedding fresh. The smoking area outside the reception unfortunately meant that the rooms nearby ended up with cigarette smoke wafting in - most unpleasant. Please for the comfort of non smoking guests change the smoking location for the smokers. Parking was very limited. Only two blue badge bays yet four electric charge point bays. Main building rooms are better than the very tired annexe rooms. This hotel could do with a redec to brighten it up.

Good selection for breakfast regularly refilled.

Was put in a disabled access room the toilet made us laugh the hotel had put a nice surround with a padded back rest however when you lifted the lid of toilet it completely covered it making it redundant!

room, location

parking

Location

Extremely dated and tired in rooms outside of main building blinds won’t open close bathrooms paint peeling side panels blowing with moisture floor sagging can’t comment on other areas breakfast ok and adequate but you can see the cut backs as all hotels are having to do with costs , parking at multi car park but expensive worth thinking of train journeys ? Have stayed at this hotel 4 times in 6 years and you can definitely see the difference unfortunately for worse reinvestment needed to bring standards up

Hotel’s location is excellent, the staff are really helpful and friendly and the breakfast was good. The public areas were all very clean, comfortable and welcoming.

We booked a small double room because we had stayed there last year and the small double we were given then was very comfortable, quiet, clean and met all our needs. This time, however, the room we were allocated was a bit old and tired, there was an electrical socket hanging off the wall in the en-suite, the mirror light in the en-suite didn’t work so it was gloomy in there, and the shower cubicle was old and grubby. We tried to book a meal in the dining room one evening, but were told there was a bus party in and we could not be accommodated, despite having been offered a meal deal when we made our hotel booking. However, we slept very well each night and, although we overlooked a busy road, were not disturbed by outside noise.