DoubleTree by Hilton York

Breakfast was lovely

My sister-in-law and I are elderly and we asked to be moved to the ground floor if possible as miles from the lift on 1st floor. I'm 82 and use a stick. We had lovely rooms in the Courtyard? but unfortunately neither of us were able to use the shower as unable to step into the bath and therefore reach the shower or even the plug on the side. We coukd only wadh ourselves down on an extremely hot 3 days.

Breakfast very limited and basic

Rooms need re furnishment, very tatty and didn’t feel very clean

The breakfast was ok, they had a buffet set up. The buffet had some good options but for money spent expected a bigger range. The location is only selling point. The staff were nice and that’s great, they should get a nod for good service.

My experience and thoughts are my own, it’s your decision what you do with this information. Disclaimer: I have stayed in Bristol double tree by Hilton. I expected something to a similar standard in York, unfortunately they were worlds apart. Double tree in York was awful, not even a mark on the one in Bristol. The pictures of the hotel in York booking.com shows pictures of rooms looking lit up, bright, functional. This room 34 did not live up to the pictures, lighting was very poor. It had a toilet seat too small for the bowl, it was loose, light above mirror not working, radiator wiring cover not connected to wall, vanity mirror light not working, lights above the bed on both sides not working, the air conditioning did not work in the way air conditioning should, it was a wonder I got any sleep with how hot the room was. The shower was so small I could barely bend to clean my legs. The sink has a big crack in it. I didn’t get the advertised welcome cookie (Bristol Hilton gave me 2). I did get parking, it was tight, but I can only complain about the price on parking. I don’t like that it’s Hilton brand but was far from what I experienced before. It was not the worst room I’ve stayed in, but it was in the top 3 of the worst. I have been apologising to my wife for booking the room, because she was looking forward to it, based off what I’d told her from my Bristol experience. Didn’t bother to use the gym, because we could see windows were open, meaning there can’t be air conditioning in there. It would be too hot right now. To their credit I didn’t ask for a fan or any room change or anything like that. But it’s a Hilton… you should not have to, that’s supposed to be part of the expectation, the default is exceptional quality. York doubletree did not deliver. At £179 + £25 for parking. I feel like I was robbed not just of money, but of what should have been a wonderful experience. I am now thinking to take my wife to Bristol to show her what should have been a treat.

Location,

The air conditioning was not working throughout the whole hotel. Many people were complaining. The standard of appolgy was a free drink at the bar that the reception desk had a stack of vouchers for. This seems to be a long term issue. The hotel is a poorly insulated old building and the windows don't open. Ironically for the air conditioning. Making the rooms unbearably warm at night.