Worcester Bank House Hotel Spa & Golf, BW Premier Collection

Extremely clean and tidy

No aircon in the room .

Incredible team of staff. Everyone was so friendly, cheerful and helpful.

Lovely place perfect for accessing local area and working in Worcester

Wifi is not very good for business travellers

The beds were comfortable and our room was huge. All the staff were lovely.

The food let the hotel down a bit. I can see the chef tried hard but the sausage and mash was so salty it was not edible, the gammon was mostly salt and gristle. When I asked for an another slice of pineapple (the first one was about the size of a stamp) I was given one that was cold and had been wiped around a burnt pan. I’m guessing chef was disgusted with me for asking and that was his feedback.

The hotel is clean and well presented. What we saw of the gardens appeared pretty and well kept. However, the hotel is over priced for the facilities it has. It is extra for the pool and spa which is clear on the booking. The gym is small and does not have much equipment. The staff appeared poorly trained to help guests and provide a good experience for hotel guests. The food is overpriced for what it is, which is quite basic, but tasty enough. An example, I was told if by the waitress that if I sat outside she wouldn’t go out there much so best come to the bar to order. She then added service charge to my bill which I was expected to sign for as I ordered when I hadn’t actually received any service at that point. No one came to check the food was ok after we had started eating. We weren’t offered the dessert menu and after we had asked for it no one then returned to take our order. These are all minor details, easy enough to solve but the details matter when you are paying for a middle of the range hotel which is trying to market its self as a luxury stay. Also an error in my bill when I was leaving, I don’t normally check but the lack of attention to detail generally just left me feeling I needed to review it. I wouldn’t recommend this hotel or stay again.