The Charlee Hotel

This Hotel Gets better and better every time I stay. The welcome is always very pleasurable, in the heart of el POBLADO you can walk anywhere you want from the Hotel and anything you need is just steps away. Let's talk about what makes it so great the bed is comfortable, room spacious and nice, room options with jacuzzi is also available but what makes the hotel great for me its the staff by far. While continuing on my usually schedule when I visit I was invited to an event in the hotel which turned out to be great. Met the Hotel head Chef Yamid who while hosting the event went out of his way to Make me feel comfortable and at home seeing that I was at the event by my self he not only introduced him self to me but sat down with me every couple minutes he had free. Yamid knowledge and love of food was only outshined by his dedication to Ensuring the best the best experience for the guest in his restaurant. Which brings me to the restaurant staff who also saw me alone and at times uncomfortable being it was valentines day and all and I was the only one sitting alone and all took extra care to pass by and see if I was okay and even talk to me about different things like the food, chef and the wine presenter that was present. It just felt like I was surrounded by friends when ever I saw staff members I did not see employees but instead felt like a good friend was present. Moving on to the rest of my stay I have to say that the Hotel Concierge or Host Jessica ,who invited me to the dinner was very professional and the architech of my experience as she probably is with all of the guest. From the beginning to the end she helped me with all my needs and ensured I was comfortable my entire stay. Her attention to detail and work are the reason I now am open to trying New types of food. Previously to staying at the CHarlee I stayed at the four Sasons in Bogota and thought there was no better experience but thanks to the Jessica, Yamid and the rest of the staff at the Charlee Ive been proven wrong. A true testament to the staff being the heart of the guest experience. Please Check out the photos below of my dinner.

I received a free upgrade when I arrived. The room was really great.

The pool was pretty small and it wasn't really practical to use. The restaurant did not have enough healthy choices, although the breakfast was pretty good. More choices on the menu for lunch and dinner would be a big plus.

Breakfast and location

The gym- too many external classes that you cannot use the equipment

Location

Very dark rooms and double glazing not robust enough to keep out street noise

The Charlee is a lovely hotel in a wonderful area. It is listed as 5 star hotel, and the services available and the staff are right on par with that. If you are coming from North America, you may feel that’s its more in line with 4 star, but I will still say it’s a really great hotel with wonderful staff. We had one of the aqua suites with a hot tub on the balcony, which was fantastic!!! I highly recommend spending the extra on that. The breakfast was decent, the little bar that came around in the evening was cute and fun. Overall we really loved it. Note: they do charge a fee per night per person, this was in addition to our prepaid room rate. I had seen this in other reviews so I wasn’t surprised by it. I believe it was $50/ea per night.

Me encantó el hospedaje en este hotel. El servicio y la amabilidad de todo el personal. Las instalaciones son muy lindas y cómodas. Súper recomendado y además tiene un rooftoop hermoso porque tiene una vista espectacular de medellín.

There is so much more to The Charlee than what you see online. I’ve stayed all over the city, and the level of service and the 'extra' amenities here are unmatched. Rooftop bar/pool - free breakfast, laundry service! you’re constantly discovering new benefits during your stay that make it feel like a true VIP experience. Easily the top-ranked spot in Medellín for me!"

my TV is stuck on audible Spanish language, whatever function, movement, selection you do with the remote, she's non-stop speaking.