Ellenborough Park

Great staff

Nothing

Stunning hotel, staff really friendly & helpful, will definitely be back!

We had a wonderful stay, the location/hotel is absolutely stunning. The staff were wonderful. The breakfast outstanding. Our spa treatments were brilliant. One of the best trips we've ever had. We will be back!

I honestly can't think of anything

Nada..

Hotel velho. Fomos colocados num quarto num edifício a parte. O quarto não tinha ar condicionado estava completamente gelado. Tiveram de colocar aquecedores portáteis para conseguirmos lá dormir. Pequeno almoço mau - sumos industriais. Demora imenso para pedir qualquer prato quente. Spa sem acesso interno. Impossível de usar no inverno. No geral experiência péssima é a não repetir!! Não recomendamos!!

Afternoon tea - booking was problematic - everyone apart from us met at the door but reception service was very average. - I don’t need a bear hug or overly effusive greetings but a smile and an acknowledgment would have give a long way. Young staff in Lounge polite but undertrained and look scruffy. Shirts hanging out from ill fitting uniforms Only two of the hot platter items had been. Cooked .. cold flabby cheese on toast - yuk. the milk jug was downright dirty and they changed it - but why did i have to point out the bleep bleep obvious. It was fine - I have previous with this place and nothing at all has improved - just looks shabbier up close than before.

Dinner at Horsebox was amazing. Lovely atmosphere. Cozy. Beautiful fire place. Great warm outdoor pool. Grounds were beautiful and well taken care of. Free upgrade which was unexpected. Amazing boot room. Kevin from front desk was so lovely and helpful.

Didn't get any turn downs which was disappointing. Bathroom was a bit outdated. Breakfast service seemed chaotic and a bit disappointing. I asked for 2 things to be excluded on my Breakfast but it still arrived with it. Pastries tasted a few days old. Not fresh. Coffee orders took forever. Was no coffee in the room bar just tea.

Historic, comfortable, interesting and historical building.

A little bit complicated to find your way round but the staff were wonderful at directing us.

Nice buildings in setting on edge of Cheltenham. Quiet. Good breakfast. Nice helpful staff.

Spa very cramped. Only 6 loungers and small jacuzzi, sauna. Spa area ok for 6 people maximum. Staff in Spa very pleasant. Treatments around 40 pounds more than similar hotel experiences. Outside pool only not really appealing in cold wet weather. Walk required from Woodland suite to breakfast area, Spa in open air..umbrellas were provided for this.