Ellenborough Park

Stunning service and views

Location

Old rooms, tasteless food, not friendly stuff. This hotel doesn’t match the stars assigned to it.

The spacious room and bathroom

Had to climb staircase to reach suite on level 1

Room itself was nice. Breakfast staff were really attentive. Breakfast was great!

Felt like we had to mine for information from the staff following check in. No one told us where in the hotel that breakfast was served. No one told us where the spa was located or that we had access as hotel guests. When we did make it to the spa, we were told we needed to go back to our rooms (via a short outside walk) to collect the robes from our rooms just to find that every locker in the spa had a robe. Why we weren’t told all this at check in as standard, I’m not sure. The spa itself - sauna was broken, it was all looking a bit tired. It’s v small. Pool is completely separate (again, which no one told us about on check in.) Found someone else’s old earplug behind the mattress when checking that I hadn’t dropped anything behind the bed just before checkout. Sadly, not the 5* experience, as it claims.

Lovely romantic/historic vibe to the hotel. Our room was very nice and the staff were very welcoming. Great place to stay when visiting the Cotswolds especially if you want that festive feeling.

Our sink wasn’t draining properly and water was leaking out of the shower pipe when being used. We weren't too bothered as we only stayed for one night, so told the staff on check out. We did the breakfast in bed but it came late and wasn’t best quality. But it was included so I can’t complain.