Britannia Inn Hotel

My room was clean, bed linen clean, towels clean, bathroom clean. Mattress was firm, no dips. Furniture a bit tired, but what are your expectations of a private hotel at this price? Mine are a clean and secure place to kip. Got that, with helpful and polite staff, well-lit courtyard and 24h attendance. I would stay again.

Very friendly staff ,clean room

When we arrived I discovered there is no car park. There is a couple of spaces out the front. I asked at the front desk and after taking £100 deposit (2025!!) I was then informed that we weren’t in this hotel, apparently it’s OK for them to just have another hotel on the other side of Ilford and put you in that hotel. There was no mention of this in the many emails the hotel sent informing me of how to check in and the need to pay £100 deposit at check in. As I was in London for a concert I didn’t have time to argue so I took the postcode of the new “hotel up the road”. This took us to a petrol station on Ilford High Street. The “hotel” is actually serviced apartment’s. There is no parking. If you are very very lucky you will get on the side of the road. Otherwise it’s a shopping centre car park near Ilford tube which is then a 20 min walk back “hotel”. We went up to our room, past the shared kitchen with someone cooking a curry and past the bloke who had his flat door open sat in his pants on his bed. Our room was basic. It was clean. The pillows were pointless. The mattress was about an inch thick. Duvet I think they forgot the duvet part. Bath towels large enough for a toddler. The room was incredibly hot. The windows are about as soundproof as cling film. The room is on a very busy London high street so is very loud. Lesson learned.

I absolutely did not like arriving and making the check in one place and then being sent to another location to stay, (ugly underground the rooms looked like they were 50 years old... and what annoys me the most is that I have been waiting for 1 month for my deposit to be returned....

I absolutely did not like arriving and making the check in one place and then being sent to another location to stay, (ugly underground the rooms looked like they were 50 years old... and what annoys me the most is that I have been waiting for 1 month for my deposit to be returned....

Nothing

Staff attitude, The £100 deposit asked for and as I tried to tell your duty receptionist if I knew this was how you operated I would have cancelled my booking made thru Trivago. I was cold at night because the duvet was so thin, the shower did not work well and the left hand door was out of its rail and was letting water on to the floor, the standard of finish in the bathroom was terrible. Your staff in reception did not say good morning to you as you went out, too busy talking or looking at mobile phones. The bed head board was not fitted correctly there was a gap that the pillows kept going down.

Good basic room, with showe and toilet. Limited parking on site but other options are available

Everything was really okay. I have another booking with them in another few weeks.

Nothing. Everything was fine.