Empire Hotel Subang

My Parents came to stay here for a few nights to attend my Graduation Convocation happening Nearby. Their Experience can be summarised with: Amazing Staff!! Great Location, Beautiful Rooms & Stunning Views. They were Especially Grateful for the Amazing Service of: Front Office Team: Ms Azza, Ms Anusha, Mr Gabriel, Mr William, Breakfast Team, Housekeeping, Security Team. Due to the fantastic Service they received they hope to always stay here in the upcoming Future!

We checked in late at 7.30pm. Given room 1504. Dropped the bags and left for dinner. Returned at 10.15pm and the air-condition was not working. Had to survive the night without AC. Called reception the next morning and they sent maintenance guy. He doesn't speak English. He got some equipment and started working on the pipes through the access panel in the ceiling. After 15 minutes, he signaled that it has been repaired by turning the system on. Less than 5 minutes later, the same fault showed and the AC set down. Called reception and they told us to pack and return to the reception for a room swop. The next room that was filled with cigarette stench. We promptly rejected the room and reception said there's no rooms available. Told us to return at 2pm. Came back at 2pm and was given room 1005, which was finally working. Reception has basically no knowledge of service recovery. Cleanliness of the bed linen is kind of suspect. We think it has not been changed. Elevator is always crowded and painfully slow.

Only reason to book this hotel is because location is close to my office. Very Bad breakfast, room condition need a renovation, lifts are very slow

Although this hotel could be considered a "budget" hotel (around $100 per night) I would expect more, especially as I stayed for more than 10 nights. The worst elements were on returning from breakfast in the hotel dining room I opened my room door to find an expanding river of water across the entrance. Apparently the air conditiong on that whole level (8) was having issues. The water was cleaned up in about 30 minutes after having to go to reception and explain the issue even though there is a phone within the room connected to reception which no one answered. My room was changed to a lower floor (6). On changing rooms, I noticed a letter in the office arrangement explaining about construction going on in the connected mall/shopping centre. On enquiring in person to the reception person I was told there was a wall being knocked down in the mall and I would only hear a bit of noise on level 6, and it was level 3 that would get most of the noise. The noise/vibration I experienced on level 6 sounded like a large jackhammer and then a large manual hammer banging away between about 10 pm through to about 1 am the next morning. Although there are worst situations organising/paying for etc. a holiday one usually hopes to relax/catch up on sleep. I could have changed hotels but choose to finish my booked stay at Empire Hotel. The morning after arriving late a cleaner assumed my gender and called me "Sir" twice even though I was wearing a dress. This might be a cultural/other mistake, but it made me feel uneasy and I didnt feel confident enough to correct the cleaner, but I aimed to avoid this cleaner the rest of my stay. There were other hotel staff members who I managed to develop a healthier rapport with. Use power points near the window/single lounge seat/right of t v (mainly local content choice on T V) at own risk as they appear damaged. There were signs of other general wear and tear but shouldn't cause major issues. I only ever ate breakfast in the hotel (otherwise easy access to various other choices in Nu Empire Shopping Gallery) which although not abundant or varied daily choices to eat/drink it was ample enough. If you need internet access ensure you can connect within 1-2 days on all devices, it took longer than three days on some devices. On a previous separate stay to this one there were also internet issues but can be sorted by going to reception and seeking help. Other than the above elements this stay was okay but try it out for yourself.

Accessible

The setback of this hotel are: 1) Room is using warm lights & too dim. 2) Rain shower only so likely to get your hair wet. 3) Difficult to adjust warm water by the tap (too sensitive). 4) Water Basin drainage is clogged & builds up water easily. Overall, so-so hotel as it is slightly run-down. The good point is next to shopping mall.

Rating it 1 star is already too much. It deserved zero. This hotel does not appear to take maintenance seriously and the hotel is in a sad state of disrepair. I was staying here about 7 years ago and compared to the current conditions, I was horrified. As first impressions are always important, the toilet on the lobby level are in need of repairs. The windows in the bedroom were moldy. The bed skirting covers were dirty. Also, the safe in our room was not working and despite requesting it to be fixed several times, nothing happened and seems to have fallen on deaf ears. Finally, dont bother with the breakfasts.

Does this hotel has a functioning management? The service was below average, ugly furniture especially in the coffeehouse. Which nutcase pick all the colours and arrangement? Is this a kindergarten? Attempting to be artsy but failed and laughable. Smelly carpet, very dirty window (when is the last window cleaning ever done?), the toiletries smell like expired, didnt dare to use it, lift very slow, phone not working, room very old and run down, parking look like haunted basement.

It said it had a pool and gym...but it does not. It is not well maintained.

Pros: Free  covered parking. Next to Empire Shopping Gallery. Walking distance to Subang Jaya LRT. Free & strong wifi. Cons: Limited lifts to serve guests. Mattress was hard and not comfortable. Rundown furniture. Lousy & limited choices breakfast, lunch & dinner buffet. Dull taste. Foods cold and was not quickly. AC not functioning well. No gym and swimming pool. Very limited tv channels. Missing remote tv.