Empire Hotel Subang

near to my office

We stayed here for 2 nights from 22-24 Jan 2023 and enjoyed the shopping areas conveniently attached to the hotel without having to step out in the rain. There are all kinds of food establishments, shops, coffee places etc. The hotel rooms are generous in size as is the bathroom. The buffet breakfast was alright although we felt there could have been more voices especially for the cereals and fruits selection. The staff are very helpful and courteous. Perhaps the wi-fi could be extended to the lower ground ( LG) as well from where one is picked up and dropped off by taxi. The 2 elevators could also benefit from an upgrading as they are a trifle slow.

DO NOT STAY HERE UNLESS YOU ONLY WANT GOOD LOCATION. I would give zero stars if I could Only good about this hotel is: - close to train and shopping area. Worst hotel I’ve stayed in my whole life. Check in process: -No porter service so you need to be prepared to bring your own bags up and down. -Staff who checked is in was nice enough but didn’t want to give us more than one room key saying he didn’t have any others!!!! It was dinner time when he checked in and he claimed no other room keys. When we went to get a second key it was torn and had sticky tape to hold it together. Rooms: - Rooms are so old and dated. Holes in walls, hand marks everywhere, peeling carpet, water stains in bathroom. - Mattresses are so hard feels like sleeping on a plank. - Lighting in room is atrocious. So dim and dark (probably to hide all the horrid ness of the room). - Only one bathroom in a family two bedroom even though they advertise it as having an ensuite. - Toilets did not have enough extras like shower wash, shampoo etc. Considering I paid MYR $600++ per night for a family room .. they didn’t provide enough for a family of four. I feel I was ripped off! House keeping: -He was accomodating and provided things on request. -Bathroom always had water marks . Breakfast buffet: - local food was decent. - eggs were pathetically cooked. - Bread and rolls tasted stale. -do not add on breakfast as it’s better to head to the shopping centre and get something there Extra facilities: NONE!! -They advertise having a gym and a pool but that’s an outright lie!!! They used to have a contract with fitness gym to use their facilities but they don’t anymore. -When we asked at check in the staff said ‘ohh it’s under renovation’. We went to the fitness gym and they told us that the hotel lost their contract with them due to some issues. Why is the hotel lying about this and advertise in this!!!?? That’s a rip off as I paid for a place to have the extra facilities.

Are housekeeping non existing? Room was very very dusty, mouldy ceiling and walls, musty smell, and some surfaces seemed oily. Is this even a safe place to stay? I doubt it! Nobody ever answered our call, practically like a self-service hotel. No high management in presence, don't hotel practices having managers to walk around and check the standards and quality and especially cleanliness? I didn't see any! Definitely not returning. Saujana, despite being a much older hotel, serves us better. Even better, just go to Clio Sunway for much better stay. This placed used to be a gem. Now an eyesore. Need better management.

I stayed at this hotel for 5 nights. Very good location. There is a mall attached and so many food choices, that we need not go far to get our meals especially in this rainy weather. Theroom was clean and the housekeeper Hussein does a very good job. There were no bedroom slippers, toothpaste/brush or shower caps provided. We had to call and get it sent to our room. The room service food we ordered was horrible!! Cold, frozen food. Safety is not considered. The shower area gets very wet and slippery after we shower and we had to very very careful when we come out of the shower. I sincerely hope the management will look into these shortfall and rectify it, as otherwise this hotel would be very popular.

Terrible is the word i can think of. The hotel was run down, and i had mite bites after the first night, and was itching like crazy. Breakfast was awful, tables were not cleared at all and i had to eat with dirty cutlery from earlier guest piled up on the breakfast table. The fried anchovies for the nasi lemak were not fresh and has lost its crunchiness. The soup for the noodles were completely tasteless, like water. When i checked out of the hotel at 5am, the receptionist was sleeping on the couch. The only thing the hotel has going for it is the location.

I had been stayed in many 4 star and 5 star hotel in Malaysia or oversea but I never see the bad attitude staff here. We went down for breakfast at 1015am and the breakfast will be end up at 1030am. Still have 15 min leave I found that most of the food had finished and no replenish. Ok I understand it almost close so I took some other remaining food to eat. While I enjoying my breakfast one of the staff came to my table and told me that it will end at 1030am, I said ok, I noticed it. Coz I took some food to eat it should gave me some time to eat and swallow. 2nd time when I almost finish, he came and scold me like wanna me to leaving now and he said he got lunch setting up. I told him that can let me finished my fish ball first as few in my bowl only. I not sitting nothing n chatting but I still eating. Why his attitude like this to their customer, it really very bad attitude and bad experience. I wanna to let the public and management know this attitude of staff should not qualify to work in this quality hotel. It damages the image of this hotel in the public eye. I never came across this type of attitude staff in 4 star hotel before. It really really bad. Hope management will have good training to quality staff and not this type of staff always rude and scold customer.

Got shopping mall attached

Empire Hotel located beside Empire Shopping Mall but this hotel is pretty run down and need upgrade badly.

This hotel badly need upgrade or repair works but located perfectly at Empire Shopping Mall.