Studio 9 Big Bear

👍

Definitely not what you expect when you see the name SUITES in the name of the Hotel. It is almost impossible to contact anyone at the front desk because at the front desk is a sign telling you to call the person on duty. The second major issue i had at this hotel is the room security. Upon our first night at check in we had another guest of the hotel gain access to our room because the front desk gave them a copy of our room key. As if that was not bad enough, the following morning the same thing happened again as my wife was getting out of the shower. Not only is this unacceptable but a major issue for the safety of the guests. Room check-in is at 3pm, typically not an ussue but when asking one of the employees i was able to find about early check-in both my wife and my self could have done without the attitude. If you are sensitive to noise this is not the place to stay. The walls are thin and you can hear the people on the next room with ease. The heating and cooling systems are old and make surprisingly loud noises throughout the night along with the air conditioning unit dropping water on the floor as if it was raining in your room. If you are only looking for an affordable clean room it meets the criteria, anything other than that do not hold your breath.

Where do I start first the deadbolt lock was not installed properly and was loose and unsafe, the extra door lock would jam leaving us to worry we wouldn’t be able to get out Brooklyn in case of an emergency. The desk lamp did not work at all. As a matter fact it didn’t even have bulbs. The room heater did not work which is unfortunate when it was only 37° at night but they did have a room space heater, which is also unsafe because a child can touch it and get burned. The bathroom had a dirty hand towel in the sink upon arrival, the basket that contains the coffee, condiments, hat, trash in it, and also had the individual packets in there, broken open upon arrival, the bathroom had dry wall patch work that never got painted over, when we first checked into the hotel, the front desk, receptionist actually had already checked in a person prior to me under my name so when I went to check in, apparently my clone had already checked in her excuse was both our names starting with M, so it was confusing. Maybe the issue is her wearing sunglasses at the reception desk . Yes I got pics to prove all of this . It was a horrible experience. With the name, luxurious in the hotel name, you think that certain standards would apply, but in this case, not even the minimum hotel standards were applied.

It was nice! Cozy place!

The lobby was a great space with a massage chair and some games. Bathrooms was 5/5 star, with soap included. Walkability is also great. I would suggest requesting a room on the second floor, as we could hear every step that the guests above us took. Bed sheets were stained, and there could be some general cleanup to the walls (patching and paint) but those did not affect the stay.

Check-in was really quick and easy thanks to Rob at the front desk. The room was recently renovated and was neat and tidy. The bathroom was clean and new and had plenty of hot water. The village with plenty of restaurants and activities was within walking distance. Overall I recommend Omeo Suites and will stay here again. Cheers.

Staff was super friendly! Will be coming again! (:

This place is so comfy and clean. I love it!

There were hairs on my pillow, dirty floors. Just dirty room. Only reason i didnt go complain was the fact that i checked in at 11pm and needed to sleep at that point. I slept with my sweater om hoody over my head to lay comfortably.

Thank you for a nice stay