Studio 9 Big Bear

Hotel is old but located is great.

Loved the convenient location. Close to the village. Check-in was easy. Room was nice. Would defiantly visit again.

The room was not cleaned when we arrived. I feel like someone just moved out and we are in immediately, floor is so dirty with hair all over. The tub was bad with soap on the wall and dirty restroom. The feet towel with so much stain on it, definately someone had used, dknt recommend this place at all. I wish i read the reviews before I book

No one present to check you in. Have to call a number while standing at front desk

Property was not as shown in photos Pealing paint outlet covers missing floor had not been cleaned (I had to go buy cleaning supplies and clean entire unit trash from full time tenants everywhere and dog poop in front of unit in several places tv did not work cannot believe we paid as much as we did very dissatisfied

While me and my family was sleeping some one, in the middle of the night, open the door of our room.

The property is run down. Management is poor. Maintenance awful. Water leaked constant dropper. Flores wet.

I booked on Hotels.com, and the room was different than the one pictured. I booked three beds, and one of them was a bunkbed. The room looked quaint, and nice when I got in it. I was told that it had three beds when I checked. It was the honeymoon suite. It failed miserably. When I got in the room, there was a queen size bed, and two couches that pulled out to a double bed. When I set up the two additional beds, they literally took up the entire living room, and you couldn’t get into the kitchen area without climbing over the bed. The had no sheets on it and the extra sheets and comforters for the two other beds were non-existent in any. The center room gas burning fireplace did not work. The coffee maker was there but there were no coffee pods or condiments to be found. When I got into the shower, all of the 5 Shower bulk shampoo, conditioner, bath soap, lotion were either empty or had about 5% left in the container. There is no phone in the rooms, and no directions on how to work the TV, heater, ceiling fan. so I had to call the front desk, which nobody answered. Thankfully, the host sent me a text from his personal cell phone to let me know when I could check in. I used that phone number to ask him to bring up extra blankets, coffee the nonworking fireplace. Also I did not know what the Wi-Fi password. I paid $289 for this room. It was worth about $79 at most. I’ve stayed in Marriott suites with an ocean view for that much. I wouldn’t pay more than $130 on a busy season.

Check in was supposed to be at 3pm and no one showed up until 3:30 to check people in.

Good just too stay the night either than that it’s ok but place smelled like pee and it was a broken shower so we didn’t stay