Villa Italia South Beach

Very quiet, great location and the staff were very friendly

I liked the outside sitting area, pleasant and welcoming. The man working the front desk let us stash our luggage behind the desk since we were too early to check in. I really appreciated that! Was thankful I didn't have to walk around with all that for hours until the room was ready! The other lady behind the desk that helped us later on was very kind and helpful

-One of the staff members called me at 1:30 in the morning for some reason...I called them back and the man on the phone said "there is nothing else to say when I asked him why they called at that hour. I had no idea what all that was about. -I booked a room for 2 separate beds and when we arrived at check in they put us in a king bed. I showed the receptionist my booking info and she was able to get it changed but check in took forever. -coffee maker didn't work

Very nice hotel, hot water in the shower was very not possible to turn on. Early check-in (before 3:30 pm) $60 dollars. No exceptions. Otherwise very nice hotel with great friendly staff.

Convenient location nearby the beach, shops and restaurants, friendly staff, room was comfortable.

Lack of secure system for luggage storage. Insufficient amenities to be a 4 star.

Location

Room size Facilities Cleanness

Great location, clean and staff was very friendly

Nothing

The location was excellent. I also liked the art deco building.

The bathroom needs an upgrade. Didn’t have a laundry.

They stole $60 of my security deposit due to pre-existing damage to my room which I reported to reception. The towel rail was broken on arrival in room 201. They said it was their policy to charge guests for the damage even when they've reported it as pre-existing. That is called fraud. I won't be the first person they've tried this with. Cleaning in the bathroom was virtually non-existent: when I arrived there was a fake eyelash stuck to the handle of the tap and it had not been cleaned off 2 days later, so I cleaned it off myself. This makes me question the thoroughness of their cleaning everywhere else. I'll be honest, my first thought before any of the above happened was "I don't know how this has been rated 4 stars", it's simply not anywhere near that quality and needs a little TLC before I would even put it in the upper tier of 3 stars. To the good points: the bed was comfortable, the shower was fine, and the location good. Do yourself a favour and stay anywhere else, there are lots of options at this price point.