Hotel Ermitage

L'emplacement et le personnel qui a géré une situation très désagréable.

Notre chambre n'était pas prête. Le temps d'attente était trop long. C'était chaotique à l'accueil. Nous avons été mal guidés pour le stationnement.

The atmosphere of the hotel was wonderful. It was a lovely room and a perfect fit for our first trip to Quebec.

Rather than something we disliked, one thing may not have been clearly communicated to guests. The security door at the entrance was often left unlocked and open. It might be worth checking the door condition and ensuring proper communication about security.

I booked on our way from Ottawa to Quebec City. We wanted to stay in Old Quebec. This location appealed to me & did not disappoint. Checking in process was easy. I called back twice. Phone answered on the first or second ring. Parking was arranged through Etienne across the street at Hotel Acadia. He literally walked over with us & showed us where to park. He also recommended Bar Ste-Angele, a little jazz bar down the street & around the corner. Great fun! Good prices.

I can’t think of an improvement for this location. The room was clean, especially the bathroom. The TV had offerings in English. Bed & bedding were very comfortable. The rate was so good that my sister & I each had our own rooms. Bonus!! Very close to shops & a terrific creperie, “Au Petit Coin Breton.”

Great location & comfortable room with all basic needs at affordable price.

Entrance with code i didnt receive. Calling connects to robot. Nowhere to securely drop off keys & card on check-out.