Castello di San Marco Charming Hotel & SPA

This place has great potential. The property is quite nice. The old castello is charming. However, they are charging $800/night, and coming nowhere close to that level of service, facilities, cuisine, amenities. The initial impression is "wow, cool old castello, why is everything so run down?" The next impression was provided by the lady at the reception. Robotic might be the best way to describe her less than welcoming persona. Our room? A mildly renovated old room, with musty smell and very little charm. Stark, minimally appointed, and bathroom sink that wouldn't drain. "Do you smell that," I asked my wife. A faint but distinct smell of sewage. We let the reception know, and they moved us to another room. This one was brand new, super clean, and absolutely massive. The shower had enough room for a family of 8. I'm not kidding. That said, there were many bugs, both living and technological. Wasps all over the outside of our room, so no way to sit out on our patio. No screens, so no fresh air inside. Hmmm, what's up with the A/C? Doesn't seem to shut off, even when it says "off." Our technician, "it seems that these 4 rooms are all wired to a single room, so whatever that room is set to, all of the rooms are set to. Shrugs his shoulders and mumbles something in Italian. Poolside we experience comfortable but weathered facilities. Everything is just worn out and dirty. The pool isn't heated, so prepare for a cold plunge. No one stays in more than 3 minutes. No poolside food or drink service, despite ample staff who prefer to stand around looking at their phones. Overpriced drinks. The swordfish involtini was delicious. Skip their pasta alla'norma. All in all, I cannot recommend this place. They must think that they can milk the Tauramina White Lotus effect. That's a mistake. Try offering good value for money with current facilities, or get out the checkbook and drop $10M+ on renovations.

This is my favorite hotel in the whole world - and I’ve been to many. We visited for a second time this September and will come back for sure.

Absolutely charming - the perfect combination of modern resort amenities with old world ambience and sophistication. Only thing I would change is the menu at the restaurant. Would have ate there every night if the food wasn’t all so gourmet. Instead had to find other places in town for something more casual and traditional

- Beautiful common facilities e.g., beach, pool - Delicious breakfast buffet with great coffee

Our room was outdated and there was a sewer smell from the bathroom in the room

Our room was very dated and dark windows were dirty and no internet connection in room. Feel the hotel could do with updating and disappointing not to have daily water in room. My wife’s Amberjack fish was overcooked and inedible there was no offer of a reduction in the total cost. Staff however were excellent just feel for a 4 star hotel the accommodation could be improved.

We highly recommend this idyllic hotel with its exceptional grounds, excellent location, beautiful pool area with easy access to the stunning beach and all the hard working and helpful staff.

There is nothing to improve here they have thought of everything and more

Toprestaurant, mooie authentieke setting met alle comfort, prachtig domein. Uitgebreid ontbijt. Gezellige wijnbar. Zeer idyllische en ook romantische plek voor stellen. Mooie karaktervolle ruime kamers, veel privacy en rust.

Personeel zwembadbar, lunchbar zwembad en poolservice is ronduit onvriendelijk en werkt duidelijk tegen hun zin. Beachclub is betalend en niet de moeite, keienstrand. Er is voldoende alternatief in de vorm van uitstappen en zwembad.

Wonderful historic building , gardens and pool area were amazing

Bathrooms and rooms need a good makeover for the cost of accomodation.