Renaissance Sanya Haitang Bay Resort

Very nice and comfy The view is nice Room is very cozy and clean Bathroom is spacious and nice Service is good too!

酒店附近沒有人煙，距離街市（只是一些小店和大排檔，衛生堪慮）步行約20分鐘，聽說有一間免稅店可以逛逛，但是我們已經走累了還沒看見，只好搭taxi回酒店。叫taxi要碰運氣，因為不一定有車經過。三餐都得在酒店吃，價錢不便宜，但圖個食物乾淨，味道還不錯。 酒店服務人員的態度很好。酒店亭園規劃設計不錯，有看頭。連接的海灘風景非常美麗，值得逗留。

Beautiful resort yet far from everything else. Restaurant onsite is expensive and food is horrible.

방도 크고 깨끗하고 직원들도 친절합니다 수영하기엔 날씨가 좀 추웠지만 따뜻한 자쿠지가 있어 괜찮았어요 식사할곳이 마땅찮은데 택시타고 5분정도 거리에 로컬식당들이 쫙 있어서 이틀을 그곳에서 이용했는데 택시들이 그곳에 안갈려고 합디다 자기들이 안내하는 식당으로 가야한다고 하는것같아서 둘째날은 걸어서 갔어요 식당이 정말 대박이었거든요 음식들도 맛있고 너무친절해서 숙소보다 기억에 더 남습니다

這是一次相當不錯的體驗，酒店裏有不少設施供小朋友玩，但是很多活動沒有明確的指示，比如想參加沙灘活動時沒有人可以明確告訴我在哪裡，找了很久也沒找到活動地點。有些設施顯得有點舊，但總體還是不錯的，我的孩子玩得開心。

Worst hotel I ever stayed in. Only the beach and sea was enjoyable and pleasant! Reasons being: - My grandmother booked a better room category than me (sea view room), but received EXACTLY the same room - Front desk would refuse to "upgrade" her for free, insisting that room was her category (You could guess there was a sea due to the sound of the waves and if you peered through the palm trees) - Free wifi only after fighting with front desk - Gym impossible to find without wondering around for 15 min - Breakfast was so bad we went to eat outside (I'm Chinese and love Chinese food, so cuisine wasn't the problem) - but to be fair, the hotel was indeed catering to hundreds of mainland Chinese which always involves chaos and huge wastage (perhaps offer "free flow" off a menu instead of buffet) - "Adult pool" was full of children; staff couldn't be bothered refusing entry to families because "they'd just fight" - Bar had either corked or horrific wines - A la carte food just as bad as buffet - Poor girl at "pool bar" served me tea in a milk decanter - "Pool bar" was unattended so that we had to go inside to order and eat Out of 4 nights we dined for lunch and dinner outside at other, so much better, hotels like rosewood or the hyatt.

踏入酒店嘅第一步，覺得心境特別開朗，接待處的員工也很細心，房間的整潔也做得很好，晚上酒廊那位琴師和女歌手很不錯，泳池夠大足夠游個夠脾，在酒店的私人沙灘裏吹着海風飲住椰青hea到呢⋯⋯整體來講我對這間酒店有90%滿意。

I booked this hotel as part of an Expedia package. The first leg of the package was a flight from Beijing to Sanya. After a ten hour delay the flight was canceled. I spent one hour and forty minutes on the telephone trying to cancel the reservation. As it was 1:15 in the morning, Expedia could not reach anyone at the hotel. I was told my reservation would be canceled and my money refunded. In following up with the hotel because I was a no-show there would be no refund. I can understand paying for the one missed night but there was sufficient notice to canceling the two remaining nights. Do not book this hotel unless you can absolutely guarantee you can make the journey to Sanya. Expedia was no help in the matter. I did receive a full refund from the airline.

环境好，服务好，装修旧点，自助晚餐不理想，泳池和沙滩都不错！游戏中心不好，保龄球道坏，电脑网络连不上。

The hotel is a bit rundown. It's also too far from city which makes the commute rather inconvenient. Probably due to lack of air flow and humidity, the room is smelly. Also, because of its open bath design, using partitions rather than doors to separate bathroom from bedroom, every bit of noise generated from the bathroom and toilet can be clearly heard, making it very disturbing esp during sleep. Furniture, door knob, amenities, are all rundown. Overall speaking, a rather poor experience. The only nice surprise is its Chinese restaurant.