Country Heritage Resort Hotel

I did not enjoy. And don't recommend others to stay here.

I will list out everything here: 1. Wifi is very bad, could not connect when in my room. 2. Dirty pool, everything is dirty and old, I have more evidences but I can not post more than 4 pictures. 3. There were rats and cockroaches outside my room they were running like crazy, bugs on my bed also. 4. Used mask in my room when I first check in. Room 2002!!! 5. I asked for breakfast at 9:30AM and staff said "Sorry breakfast time stopped at 9AM" , I'm totally okay with that and willing to pay money instead of free breakfast which I should have received. Even when there's still food on trays, I asked if I can pay so you could make me something but he refused and said "Kitchen people are very busy right now....!!!??? " 6. I asked for hair dryer because there were no hair dryer in my room. I called the staff and they said I have to RENT hairdryer for 20.000rupiah...I'm okay with that but they did not send me my hair dryer. 15 minutes later I called again and they said "Okay we will send you hair dryer" but I did not receive it. 30 minutes later I called again and they said the same thing but nothing ever came. When I check out they still asked for that "20.000 rupiah" haha . CRAZY!!!

Nothing at all

It’s very unpleasant experiences, the room is outdated, the shower handle was broken so is very dangerous if young kids touching it and can tears/cut they skin,shower pressure and sink water is not so good , you barely can shower properly, the towels and blankets smells weird, the WiFi connection is very very Poor, and swimming pool water is very dirty not cleared. But overall the staff is very friendly and helpful. I wish in the future the management can fix all that problems above regardless any type of rooms the guesses in.

No. Room very small like guest house

Room very small, AC not cold

Though my overall experience was bad, the staff there were really really good. They were very friendly and courteous and they did try to help us out as much as they could.

The rooms were in bad shape. In my first room, the flush wasn’t working, the air conditioner wasn’t working and even the linen was dirty! Mechanical and bathroom issues can happen, but how can linen be dirty?! I paid extra to upgrade my room and even there the air conditioner would take several hours to reach an acceptable temperature. Basically, the rooms in this property are in a really shoddy condition.

I wand to give appreciate for all of the employee, also with the facility was quite good. start from the room is cozy, and then for the bathroom, bed is also. for the air conditioner is good. maybe, it would be better if the room services is improve also. But, overall it was a great experience for me

The hotel would deserve a bit of an update (paint, change of furniture) and it would be much better.

The place is absolutely clean and neat.

Breakfast

Not water not warm, needs a lot of maintenance in the rooms, which they look like they are doing to the main areas but all needs updating in rooms, the private washer didn't work properly, mosquitos everywhere which I wouldnt normally moan about but no nets provided. Cheap but tatty.