Conrad Algarve

This hotel used to be one of the best in the region. Sadly, what remains today is mostly the reputation and one of the highest price tags in the area. The disappointment starts the moment you arrive. Instead of entering a peaceful luxury resort, you immediately feel like you are checking into a large-scale construction site. The courtyard and overall atmosphere make it clear that the hotel is far from operating at the standard guests would reasonably expect. Even if you try to ignore the construction, the service experience does not justify the price. The hotel is clearly too large for the number of staff available. Waiting around 45 minutes for food became normal, and housekeeping was unreliable. We would leave the room in the morning and return around 2pm, yet the room still had not been made up. To be fair, the staff and management on the ground seem to be trying their best, but goodwill cannot fix poor hotel policy. The real issue is that the hotel appears to be selling a premium experience while operating with construction disruption, serious understaffing and service policies that make the guest experience worse. The clearest example was being charged €8 just to have a plate and cutlery sent to the room. For a hotel charging some of the highest rates in the region, charging extra for such a basic request feels petty, desperate and completely out of touch with the level of hospitality guests should expect. Overall, this no longer feels like the luxury hotel it used to be. Given the construction, poor service levels, long waits, unreliable housekeeping and unreasonable extra charges, I would strongly recommend reconsidering your booking.

Staff were excellent

I stayed at the Conrad for some peace and quiet. Unfortunately I was woken very early due to construction happening at 7am. It was not a good experience and, for the price, I would recommend booking elsewhere.

Lovely hotel room. Large and spacious. Once again very impressed with the overall facilities and hotel. Reception staff always friendly. Room was always cleaned to high expectation.

Pool service could have been a little better. New staff seemed to be working.

The hotel was exceptionally clean, paired with great facilities and service.